Generating an Hourly Statistics report

The Hourly Statistics report records information about the number of incoming and outgoing calls for each hour in a specified time period. This information is useful for monitoring incoming and outgoing call patterns for the voice mail domain.

For a sample Hourly Statistics report, see Sample Hourly Statistics Report.

To generate an Hourly Statistics report

From the Reports menu, choose Hourly Statistics.

The Hourly Statistics dialog box is displayed.

Enter the first date for which report information is to be generated in the From, Date field. This field defaults to the To, Date value of the previous report run. Use the pull-down calendar for easy selection.

Enter the first hourly time for which report information is to be generated in the From, Time field. This field defaults to the To, Time value of the previous report run.

Enter the last date for which report information is to be generated in the To, Date field. Use the pull-down calendar for easy selection.

Enter the last hourly time for which report information is to be generated in the To, Time field.

Click OK to generate the report.

Note: Generating another report closes the currently displayed report. If you want to save the report, see Zooming in on reports.

Hourly Statistics report contents

The Hourly Statistics report provides the following information:

Date. Displays the date for which report information is generated.

Time Periods Starting. Displays the hourly time periods for which report information is generated.

Incoming Calls. Displays the number of incoming calls for each hourly time period.

Failed Outgoing Calls. Displays the number of failed outgoing calls for each hourly time period. For Intercom Paging, this refers to a busy or ring-no-answer extension. For calls placed on behalf of a client, this refers to a busy or ring-no-answer extension.

Outgoing Calls. Displays the number of outgoing calls for each hourly time period.