Testing Dialogic Lines

The Dialogic Line Test Application to verify that the voice ports are correctly configured and connected to the PBX. Your service technician uses this tool as part of testing the installation of your system. However, you may also use it as a troubleshooting tool. It tests analog, DSE, and QSIG ports.

Note: Stop the messaging application server service before you use this tool.

Run the Dialogic Line Test Application from the Modular Messaging software folder.

The system displays the Dialogic Analog-Line Test Application window.

The Status column tells you the status of the channel.

To test a port

Click on a port in the list.

Dial the number of the port from a telephone.

The status of the port should change to Receiving call.

Hang up the telephone and wait until the port changes to Waiting for call.

Click on the port again.

Type a real phone number into the Dial Number field, and click Dial Number.

The status of the port should change to Dialing number. Other status changes may follow.

If a channel has an error, it changes to a flashing red color. If a channel is in error or locked in a state inappropriately, you can reset the channel.

To correct a port problem

Click on the channel, then click on Reset, or if multiple channels have problems, click on Reset All.

The channel returns to the Waiting for call state. If not, you may need to reconfigure or replace the voice card.

To modify QSIG parameters, if the card handles QSIG:

If the card handles the QSIG protocol, select Tools > Options.

The system displays the QSIG Options page.

In the Layer 1 Protocol field, select G.711 A-Law or G.711 u-Law.

In the Number Type field, select Unknown, International, National, or Local.

In the Number Plan field, select Unknown, ISDN/Telephony(E.164/E.163), or Private.