Supporting Messaging Subscribers (MAS Basics)

Avaya Modular Messaging subscribers have three tools for getting, receiving, and managing messages:

The telephone user interface

Subscriber Options

An e-mail client

Preferably the client will be an IMAP4 client like Microsoft Outlook Express, which has greater synchronization with message storage and retrieval. However, POP3 clients like Microsoft Outlook also work with the Modular Messaging software. For more information, see Client Access to a Subscriber Mailbox available on your Modular Messaging documentation CD-ROM.

To help your subscribers succeed and maximize their use of Modular Messaging, do the following:

Install Subscriber Options on subscriber PCs.

The Subscriber Options software is available on your Messaging Application Server (MAS). The software is called SubscriberOptionsInstall.exe. You can find it by logging in to the MAS with your domain administrator account and searching the c:\MMInstall\Install\SubscriberOptions directory.

You can allow subscribers to install the Subscriber Options software themselves. Simply post the software to your internal web site and tell subscribers where to get it. Installation instructions are available in the Avaya Modular Messaging Subscriber Options User Guide, 585-310-789.

As an alternative, you can use the MAS software CD-ROM to load the software for each subscriber. You can find the SubscriberOptionsInstall.exe file on the software CD-ROM entitled Avaya Modular Messaging (MM) Release 1.0 for the Messaging Application Server (software). Search the \Install\SubscriberOptions directory on your DVD drive for this file.

Post the Modular Messaging Subscriber Options User Guide to your internal web site and tell subscribers where to get it. This guide is available on your Modular Messaging documentation CD-ROM.

Post the Modular Messaging Online TUI Guide to your internal web site and tell subscribers where to get it. This guide is available on your Modular Messaging documentation CD-ROM.

Distribute the Modular Messaging At-a-Glance, 585-310-786. This document is available on your Modular Messaging documentation CD-ROM. You can also order high-quality, color At-a-Glance documents from the Avaya Publications Center at 1-800-457-1235 (U.S.) or 1-207-866-6701 (non-U.S.).