Configuring general properties (MAS Admin)

Use the General - Telephone User Interface property page to configure basic telephone user interface properties for a voice mail domain.

To display the General - Telephone User Interface property page

In the Voice Mail System Configuration window, choose the voice mail domain.

Choose Telephone User Interface.

Select the General property page.

To configure general telephone user interface properties

Complete the following fields on the General - Telephone User Interface property page:

Enable Automated Attendant. The automated attendant greets callers and instructs them on how to proceed. It also allows other call handling features, such as call blocking, call screening, and intercom paging. When enabled, callers are transferred to the subscriber’s extension. When disabled, callers are transferred directly to the subscriber’s mailbox where they can leave a message.

If your PBX does not support Direct Inward Dial (DID), it is recommended that you enable the automated attendant. This check box is selected by default.

Note: If you disable the automated attendant, subscribers cannot use the call screening, call blocking and intercom paging features.

Enable Caller Applications. Select to enable caller applications in the voice mail domain. If disabled, deployed applications are ignored by the MASs in the voice mail domain. If a caller application is in use when it is disabled, it will continue to work until it is no longer in use.

Number of Digits in a Mailbox. Enter the number of digits in a subscriber's mailbox number. The range is 2 through 10 and the default is 4. You are advised to make subscribers’ mailbox numbers the same as their telephone extension numbers.

Educator for New Mailboxes. Select to play the setup tutorial to new subscribers the first time they open their mailboxes. The tutorial guides new subscribers through the process of changing their password and recording personalized prompts. This check box is selected by default.

Maximum Call Duration in Minutes. Enter the number of minutes that callers or subscribers are permitted to spend using the telephone user interface during one session. When this time is up, they are disconnected. The range is 0 through 99 and the default is 30. If 0 is configured, there is no time limit on a telephone user interface session.

Note: If subscribers reach the maximum duration time when recording a message, they are disconnected when they finish recording, and cannot address or send the message.

Default Input Timeout in Seconds. Enter the number of seconds the telephone user interface waits for a DTMF response from callers before prompting them to proceed. The range is 0 through 99 and the default is 5.