Configuring hangup detection properties (MAS Admin)

Use the Hangup Detection property page to configure PBX hangup detection properties for a voice mail domain. You can specify hangup string options and tone settings.

To display the Hangup Detection property page

In the Voice Mail System Configuration window, choose the voice mail domain.

Choose PBXs.

Choose the PBX you want to configure.

Select the Hangup Detection property page.

To configure hangup detection properties

Maximum Continuous Tone before Hanging Up (ms). Enter the time, in milliseconds, that the voice mail system listens to a dial tone once a caller hangs up, before dropping the line. The range is 0 through 12000.

Hangup String. Enter the sequence of DTMF digits and call transfer codes (& - = D H N T X P M) that the PBX sends to indicate that a call has terminated (been hung up).

Hangup String Timeout (ms). Enter the time, in milliseconds, that the voice mail system waits between digits before validating a hangup string. The range is 0 through 9999.

Minimum Duration for Drop in Loop Current (ms). Enter the time, in milliseconds, that must elapse before the voice mail system recognizes a true drop in loop current. The range is 0 through 3000. Setting this field to 0 disables this feature.

Maximum Silence before Hanging Up (ms). Enter the time, in milliseconds, that the voice mail system waits before hanging up if a user falls silent while recording. The range is 0 through 12000.

To add a hangup tone

Click Add New Tone.

The Add New Tone dialog box is displayed.

Enter a unique name for the hangup tone in the Tone Name field. You can configure up to 64 tones.

To remove a hangup tone

In the Tone Settings field, select the tone you want to remove.

Click the Remove Tone button.

You are asked to confirm your decision before the tone is deleted.