Attendant Main Menu Editor properties - auto attendant (MAS Admin)

Use the Attendant Main Menu Editor property page to configure the automated attendant main menu for a voice mail domain. The automated attendant main menu helps callers find their way around the telephone user interface by prompting them on how to proceed. For example:

“For sales, press [1], for technical support, press [2], for accounting, press [3].”

To display the Attendant Main Menu Editor property page

In the Voice Mail System Configuration window, choose the voice mail domain.

Choose Auto Attendant.

Select the Attendant Main Menu Editor property page.

To configure the attendant main menu properties

Auto Attendant Main Menu Prompt. Enter the number of the main automated attendant prompt recorded in Visual Voice Editor. The range is 0 through 9999. The “Please enter the mailbox of the person you are calling …” prompt is played by default.

Note: The Auto Attendant Main Menu Prompt is unavailable if a languages have been selected in the Language/Key Association property page.

Keypad Digits [1] through [9]. Select a keypad digit to configure. You can configure keypad digits [1] through [9] ([*], [#] and [0] cannot be configured.)

Key Settings: Invalid. Select to indicate an invalid option. Use this setting if you do not want to associate an action with the key press. All key settings are invalid by default.

Key Settings: Directory. Select to allow the caller to use the Dial By Name service when the keypad digit is pressed. A caller can search for a subscriber extension or mailbox number by spelling the person’s name using the telephone keypad.

Key Settings: Message. Select to allow a caller to leave a voice message when the keypad digit is pressed, followed by the extension number. This feature is called Quick Message.

Transfer to: Mailbox Number. Select to allow the caller to transfer to the mailbox number you enter in the Mailbox Number field. This option is useful for transferring callers to particular departments, for example, “For technical support, press [2]”.

Note: This mailbox number can be associated with a caller application.