Language/Key Association properties - auto attendant (MAS Admin)

Use the Language/Key Association property page to assign keypad digits to each language supported by the telephone user interface. When configured, callers hear the following default prompt:

They can then select the language they require by pressing the appropriate key on their telephone keypad.

To display the Language/Key Association property page

In the Voice Mail System Configuration window, choose the voice mail domain.

Choose Auto Attendant.

Select the Language/Key Association property page.

To configure the Language/Key Association properties

You can assign a keypad digit and automated attendant main menu greeting to each language supported by the telephone user interface.

Language: 1 through 3. Select the language that you want to configure. You can select any language supported by the telephone user interface.

DTMF Key: 1 through 3. Select a DTMF key for the associated language. You can select a DTMF key from 1 through 9.

Main Menu Greeting: 1 through 3. Enter a prompt number for the automated attendant main menu greeting to be played when the associated language is selected. You must ensure that the welcome greeting is recorded in the correct language.

Custom Language Selection Greeting. Enter a prompt number in this field if you want to replace the default custom language selection prompt. If you do not enter a prompt number, the telephone user interface plays the default prompt, "For <language 1> press [1], for <language2> press [2]...". Each option is voiced in the appropriate language. This field is available only if one or more languages have been assigned a DTMF key.