Control Window closes during a session 

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Description

In general, if the customer Control Window closes during a session, the session is dropped. For an Internet session, this can happen, for instance, if the customer explicitly closes the window. (A telephone callback, however, stays connected.)For a message call, this can happen, for instance, if the Message Care server reboots.

If the Agent Control Window closes while the agent is still staffed, the current session, if any, ends and the agent is logged out. The agent needs to log in from the Agent Login Web page again, then put the voice terminal into Manual-In or Auto-In work mode.

There is no way to reconnect or recover the original Internet session.

The messaging software will redeliver a message call because it was not specifically closed by an agent.