DEFINITY ECS connectivity 

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DEFINITY ECS connectivity

The DEFINITY ECS connects to the CentreVu Computer-Telephony/Message Care server by way of a DEFINITY LAN Gateway card or a MAPD board with LAN Gateway software. This DEFINITY LAN Gateway card and the MAPD board provide a 10BASE-T connection to the CentreVu Computer-Telephony/Message Care server. If you are using the LAN Gateway card, you will need five available contiguous slots. These slots cannot be in carrier C of a multi-carrier cabinet, or in a carrier already containing a LAN Gateway or DEFINITY AUDIX system. If you are using a MAPD board, three slots are required instead of five.

The DEFINITY LAN Gateway or MAPD board should not be connected to the CentreVu Internet Solutions subnet or any other network. The Ethernet connection between the DEFINITY ECS and the CentreVu Computer-Telephony/Message Care server carries the DEFINITY ECS Adjunct/Switch Applications Interface (ASAI) message set, which should remain local and private to these two devices. The CentreVu Computer-Telephony/Message Care server terminates this message set and provides the standard JAVA Telephony Services Application Programming Interface (JTAPI) to the CentreVu Internet Solutions subnet.

See the DEFINITY Enterprise Communications Server, Installation, Administration, and Maintenance of CallVisor ASAI over the DEFINITY LAN Gateway (555-230-223) document for complete details.

Planning the DEFINITY ECS configuration

An existing LAN Gateway card (or MAPD board) and/or an existing CentreVu Computer-Telephony/Message Care server may be used. However, you should discuss security and interoperability of this design prior to implementing it. Such designs should be configured and technically assured by an Avaya Account team through normal channels for CentreVu Computer-Telephony/Messaging server support.