Message Care, CentreVu-CT, and Agent Router server security 

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What needs to be secured?

The server on which the Message Care, CentreVu-CT, and Agent Router software resides requires direct-dialed analog lines for remote diagnostic and maintenance support. This remote support is used for all components of the messaging software. pcANYWHERE software and a modem are used to provide remote maintenance, diagnostics, and support for messaging. The pcANYWHERE software is very important for the maintenance and support of the Message Care, CentreVu-CT, Agent Router server. It does, however, offer an access point into your server and, possibly, into your network. Therefore, you should turn off or disconnect the dial-in modem, and stop the pcANYWHERE services when you do not require remote access.

Install a virus checker such as McAfee VirusScan on the Message Care mail server to perform virus checking.