Escorted Browsing does not work 

Description

The customer (or agent) attempts to send a URL using the Send Page button on his/her Control Window but the other party does not receive the page.

Action

  1. If the receiver gets a Web page with an error such as �Access Denied,� verify whether the person has permission to access a particular URL (for example, if it is behind a firewall).

  2. Determine which version of the Web browser is being used. The 4.0 and greater versions of Netscape Navigator and Internet Explorer have blocked the feature that supports the Send Page operation. However, escorted browsing can still be accomplished in a 4.x browser environment by entering the URL to be shared in the text chat entry box on the Control Window (by typing or by cutting and pasting) and sending it like a regular text message. See Handling browser security restrictions, for more information about the Send Page feature.

   


Copyright © 2001
Avaya Inc.
All rights reserved.
Modified: March 19, 2001