Ongoing operations 

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What is required

Once you have administered the DEFINITY ECS for CentreVu Internet Solutions, it requires very little ongoing administration.

Your contact center can increase its Internet voice capacity by adding additional VoIP gateways. Contact your Avaya Account team for configuration assistance.

When translating additional VDNs, be sure to assign them the same COR as initially established for CentreVu Internet Solutions destinations. Otherwise, the DEFINITY ECS will reject connection attempts from the ICM to the new extensions. When adding VDNs, also remember to add the new extension numbers to the dial plan in the VoIP gateway, if applicable.

VDNs should be established for each entry point (�Contact Us� button) the contact center wishes to measure. This may be one VDN per Web page, or one VDN for each logical grouping (such as women's slacks, disk drive problems, ticket sales, and so on). Different VDNs can also be used to track media type (such as text chat, Internet voice, or callback).