Stroke counts 

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Stroke count importance

Stroke counts represent an event that you want to measure. For example, a Stroke Count may be used to keep track of the number of inquiries about a specific item. Each time you receive an inquiry on a specific item, you can enter the Stroke Count (one through nine) assigned to that item.

To help collect data on subject factors or on factors that cannot be detected by the system, implement stroke counts on the agent's phone.