Supporting the ITG 

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Methods used to access the ITG

There are multiple ways to access an ITG server. These methods are listed below and described when appropriate.

Contact center and Avaya support personnel should determine which access methods they use from the following:

• Console connected to the serial port on the Central Processing Unit (CPU) card (a special cable shipped with the ITG is required for this method)

• Terminal connected over a Local Area Network (LAN)

• Remote terminal connected through the Remote Maintenance Board (RMB)

The ITG has one main log file where all system processes log information about call progress or system status. The log file name is logfile0 and it is located in the /mmcs/log directory on the ITG. This file can hold 10MB of data. Logging continues in logfile1 greater than 10MB. When logfile1 reaches its maximum capacity, logfile0 is cleared and again used for logging.

The log file is not intended to be readable, easily understood, or for general consumption. It is a software development log that provides cryptic descriptions of what is occurring, and it is useful for software developers to determine the cause of a problem. Logging levels can be turned up and down for specific processes during operation. Turning logging levels up is not recommended, but it may be needed when troubleshooting a problem.

The following command allows the MIP process to log all of its information: reset level=mask loc=MIP. The following command turns the MIP logging level down to its default logging level: reset level=mask loc=MIP type=DEBUG_LVL2:DEBUG_LVL3 enable=off.

Status on the ITG

Numerous commands exist on the ITG for obtaining status information. Some useful commands for an ICC environment are shown below:

• showstatus�shows the current status of processes running on the ITG, and overall system status (for example, IS=In Service, OOS=Out of Service, OOS-FLT=Out of Service due to a fault).

• showalarm�lists any alarms on the server. This command can also give information about repair actions for the alarm.

• showdp�shows the current dial plan administration.

• showpri�displays the current PRI interface administration and status.

• showptg�displays current PRI trunk group administration, channel status and usage.

Refer to the Internet Telephony Gateway Technical Reference Issue 2 (555-027-212) document for detailed information and additional commands.