Updating devices in the CentreVu Computer-Telephony server 

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Preferred method

The preferred method for updating devices (for example, phantom extensions and monitored hunt groups) is to update the CentreVu Computer-Telephony server and then update CentreVu Internet Solutions Administration Web pages.

What happens when you do not update devices using the preferred method?

If you do not follow the preferred method and attempt to update devices using the Administration Web pages, Agent Router will be informed of the update; however, the CentreVu Computer-Telephony server will not be informed of the update.

To ensure the CentreVu Computer-Telephony server is aware of the update, do the following:

1. After you have updated devices using the Administration web pages, update the CentreVu Computer-Telephony server.

2. Initiate the update tserverAdmin command.

   You can initiate this command using one of the following methods:

   • Open the CTI Manager. From the Update menu, select the tserverAdmin menu item. Selecting the tserverAdmin menu item updates the CentreVu Computer-Telephony server with the correct information.

   • From the CTI Administration Web page, select the Update Tserver link.