Administration prerequisites for Internet sessions
Important!
When you customize your contact center, you make modifications to the phrases.txt file, the attributes.txt file, and/or the template files (*su.txt, *cl.txt, *ap.txt) that the software installs to the Default folder. Because it is important to preserve the original state of these files, this folder is read-only. You must copy the contents of the Default folder and change the attributes of each file to read/write before you can create your own arena and modify the sample phrases, attributes, and templates. For more information, see Administer arenas and the Web Page Guidelines documentation on the CVuIS ICC Software CD-ROM.
Prerequisites
Before you begin administration for the Internet session software, ensure the following:
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The ITG, IP600, and/or DEFINITY IP Solutions Voice over IP (VoIP) gateway hardware is installed
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ICM server and CentreVu Computer-Telephony server are installed, connected, and functioning on the LAN.
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The ICM application and the servlet engine are running on the ICM server.
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A Web browser is available for administrative access.
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You know all relevant IP addresses.
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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