Message Care Archive database
Purpose
This section presents information about the Message Care archive database.
About message databases
The message database system logs and stores all information recorded during each step in processing a message. Separate databases are maintained for active messages and archived messages.
Active messages include those currently being processed, plus those which have entered closed, blocked or failed status, but have not yet been archived. Archived messages consist of those messages which have entered closed, blocked or failed status and subsequently have been moved to an archive database and deleted from the active database.
Reports may be generated on both databases, but report views can not be created to merge data from both the active and archive databases. So if a message archive contains 50 messages that were closed in mailbox A and the current database has 20 messages closed in mailbox A, you cannot request a report showing that 70 messages were closed in mailbox A.
Contents
The following topics are discussed in this section:
Audience
This information is intended for system administrators, contact center supervisors, or anyone involved in setting up report formats or maintaining database items.
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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