Handling undeliverable messages and notifications
Purpose
There are instances when a reply or a forward message may not be delivered to the recipient. When a message cannot be delivered, the SMTP server sends an undeliverable message notification to the From address of that message. The undeliverable message notification may then be delivered to a monitored mailbox.
The following list provides explanations as to why a message may not be delivered:
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The message recipient's mail server is not operating properly.
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The message recipient address is incorrect.
The undeliverable notification is a new message (that is, it has a unique tracking number); however, the reply or forward message tracking number is contained in the body of the undeliverable notification. By using the reply or forward message tracking number, the agent who received the undeliverable notification can then search for the reply or forward message that could not be delivered and attempt to redeliver the message.
Contents
The following section contains information about processing undeliverable messages and notifications.
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Copyright © 2001 Avaya Inc. All rights reserved. Modified: March 19, 2001 |
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