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| Working with Phrases and Phrasesets > About Phrases > Types of Phrases > About Custom Phrases | |
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About Custom Phrases |
Custom phrases are phrase files that can be created with audio files recorded by you, or by a professional voice talent. They can be long or short and can also include periods of silence.
While Dialog Designer provides the capability to record custom phrases within the interface, Avaya recommends engaging the services of a professional voice talent and recording studio to record the phrase files for a finished application. With professional studio recordings, phrases audio recordings will be of higher quality, and can be better tuned, to sound better and to trim silence from the beginning or end of recorded files. Also, a professional talent can better match the standard phrase voice, which enables a more seamless prompt to callers.
Professionally recorded audio files must be transcoded to one of the formats required by the VoiceXML 2.0 standard. See the "Audio File Formats" appendix in the W3C VoiceXML 2.0 Recommendation.
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