Disconnect (CTI)

Nodes and Palette Options > Detailed Palette Option Descriptions > Disconnect (CTI)

	Disconnect (CTI)

Type

CTI connector item

Available from

Data Node only

Purpose

In speech applications that use computer telephony integration (CTI) to extend call control capabilities, the Disconnect item terminates a call that has been transferred or conferenced using CTI.

Behavior

Before you can use this or any other CTI connector item, you must enable CTI connectors for Dialog Designer. For more information about the ability of Dialog Designer to interact with CTI, and to enable CTI in your Dialog Designer applications, see About CTI Connectors.

When you place the Disconnect item in a Data node, Dialog Designer uses it to terminate a CTI connection that has been established either in this node or another.

Properties

Call ID Variable - Select the variable to use. Avaya recommends that you use the cticallinfo variable that the system creates when you enable CTI.