Hold (CTI)

Nodes and Palette Options > Detailed Palette Option Descriptions > Hold (CTI)

	Hold (CTI)

Type

CTI connector item

Available from

Data Node

Purpose

In speech applications that use computer telephony integration (CTI) to extend call control capabilities, the Hold item puts a caller on hold while the call is transferred or conferenced.

Behavior

Before you can use this or any other CTI connector item, you must enable CTI connectors for Dialog Designer. For more information about the ability of Dialog Designer to interact with CTI, and to enable CTI in your Dialog Designer applications, see About CTI Connectors.

When you place the Hold item in a Data node, the Dialog Designer application places the original call in a hold state until one of the following is true:

The call transfer or conference has been established.

The system determines that the transfer or conference cannot be established and a Retrieve (CTI) item takes the call out of the hold state.

Properties

Call ID Variable - Select the variable to use. Avaya recommends that you use the cticallinfo variable that the system creates when you enable CTI.