Retrieve (CTI)

Nodes and Palette Options > Detailed Palette Option Descriptions > Retrieve (CTI)

	Retrieve (CTI)

Type

CTI connector item

Available from

Data Node

Purpose

In speech applications that use computer telephony integration (CTI) to extend call control capabilities, the Retrieve item places a caller that has been on hold back in an active state.

Behavior

Before you can use this or any other CTI connector item, you must enable CTI connectors for Dialog Designer. For more information about the ability of Dialog Designer to interact with CTI, and to enable CTI in your Dialog Designer applications, see About CTI Connectors.

When you place the Retrieve item in a Data node, the Dialog Designer application takes a CTI call that is in a Hold (CTI) state and places it back in an active state within the application. This item is usually used when a CTI call transfer or conference has been attempted but not successfully established.

Properties

The Retrieve item has no properties that can be modified.