Configuring IR Channel Map

The IR Channel Map configuration page is where virtual channel mapping for IR systems is defined. IR systems can overlap their physical channels. This mapping changes a physical channel to a virtual channel so that two or more IR systems can co-exist without overlap.

This configuration is necessary for both IC and CTI connectors.

Enter a Call tag to identify an Avaya IR system, channel number and timestamp. The format to be entered is:

For IR 4.0: <"machine_name"-"channel_num""timestamp">

For IR 3.0 SP3: <"machine_name"-"channel_num"-"timestamp">

For IR 3.0 SP2 and below: <"machine_name" "channel_num" "timestamp">

Call tags are specific for each IR system and is passed into the application. Use only the first part of the call tag-computer name-to identify the system.

Once a Call tag is added, it is added to the list, and a VChannel Map link is available. Click this link to enter the physical channel and virtual channel for this mapping. (All IR systems have the same physical channel. Virtual channels should not overlap.

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