Configuring_IC_Setting.html

Configuring IC Setting

If the Dialog Designer application uses the Interaction Center (IC) connector, the application server must be configured to make the connection with wither the VOX server or the VRUSM in the IC system.

For more information, and the procedure to configure the application server to use the IC connector, see About the IC Connector.

There are three links from the Dialog Designer Admin application for configuring IC Settings (see Configuring the Dialog Designer Admin (ddadmin) Web Application):

IC Common - Allows you to configure the trace verbosity (that is, amount of debug output. Possible values are 0 for off or 3 for full).

IC VOX - If using the VOX, configure the VOX connection using this link.


Attributes	Description
IC VOX Settings
Name	Unique name to identify the IC
VOX Address	Address of VOX Server. Only applicable if ICC initiate the connection to VOX
Port	TCP/IP port
Timeout
Timeout Time	Time in ms to wait for a VOX response. Default is 4000
IC Channel Mapping
IC Channel Mapping	Used to inform ICC which VOX to target the call to. This mapping is only necessary in client mode and if you have more than one VOX connection. Enter the channels, and the ICC match the channel to the correct VOX and send the call to it.

IC VRUSM - If using the VOX, configure the VOX connection using this link. The VRUSM does not need a channel mapping.


Attributes	Description
General Settings
Enable IC VRUSM Connector	Clear this if you do not want the VRUSM connector to run; otherwise select it.
Timeout Time	Time in ms to wait for a VRUSM response. Default is 4000.
Thread pool size	Number of active threads in pool handling application requests to the HTTP server(s).
Ping Timeout	Time in ms to ping HTTP server(s).
Show Pings in log	Log pings.
Attributes Description
Trace Verbosity	Amount of debug output. Possible values are: 0 - off 3 - full
IC VRUSM Settings
Name	Unique name to identify the IC.
VRUSM Address	Address of VRUSM (HTTP) Server.
Port	TCP/IP port.