Working with Phrases and Phrasesets > About Phrases > How Phrases Are Used
	How Phrases Are Used

Usually, phrases are used as prompt segments and are assembled together to build prompts. For example, at a certain point in a call, the system might use a prompt to report to the caller the balance in a checking account belonging to the caller. The final prompt might say something like: "You have $528.48 in your checking account."

This one prompt, however, might consist of as many as eight or more separate phrases:

• "You have"

• "five hundred"

• "twenty-eight"

• "dollars"

• "and"

• "forty-eight"

• "cents"

• "in your checking account."

Because a return statement from the system often must use variable values, as with the money amount in the example, the number and currency words can be contained within and used as variables.

©2009, Avaya Inc. All rights reserved.