Planning and Designing Grammars

Working with Grammars > About Grammars in Dialog Designer > Planning and Designing Grammars

	Planning and Designing Grammars

You must plan carefully when designing your grammars. It is important to realize that callers do not always respond the way you might expect them to, and you must try to anticipate all the possible responses you might get to a particular prompt.

For example, even when you want to solicit a simple "yes" or "no" response from callers, you should realize that caller responses might include "yeah," "OK," "yep," and "sure" in place of "yes." Similarly, negative responses might include "nah," "nope," or "uh-uh" in place of "no."