Transfer

Nodes and Palette Options > Detailed Palette Option Descriptions > Transfer

	Transfer

Type

Form item.

Available From

AppRoot node (see Setting Global Application Properties: AppRoot Node)

Module Nodes

Purpose

The purpose of the Transfer item is to be able to transfer the caller to another number (For example, an agent) in the event that there are errors from the application. This is intended to handle "fatal error" type cases where the applicatoin cannot recover (that is when the application server is down) so the application can direct the platform to transfer the caller to another number.

Behavior - This item can be added as a child of a Catch (VXML event) item. At runtime the application will generate a vxml event handler that will perform a blind transfer to the destination number. A good example of this is using a Transfer on Event item as a child of a Catch "error.badfetch.http" event handler with a threshold set to 3. This means after 3 consecutive HTTP bad fetch errors, the caller will be transfered from the application to another number, such as an operator or an agent.

Properties

Destination number - The (hardcoded) number that is used for the transfer destination.

Destination Variable - The variable that stores the number used for the transfer destination

Destination Variable Field - If Destination Variable is a complex variable, the field that stores the transfer destination.

AAI Data - The (hardcoded) value that is passed as application-to-application information (AAI) to the receiving end of the call transfer.

AAI Variable - The variable that contains AAI data.

AAI Variable Field - if AAI Variable is a complex variable, the field that contains the AAI data.

Threshold - The (hardcoded) number of times the event must be caught before performing the transfer.

Threshold Variable - The variable that contains the number of time the event must be caught before performing the transfer.

Threshold Variable Field - If Threshold Varaible is a complex variable, the field that contains the number of times the event must be caught before performing the transfer.