Transfer Call

Nodes and Palette Options > Detailed Palette Option Descriptions > Transfer Call

	Transfer Call

Type

IC connector item

Available from

Data Node

Purpose

The Transfer Call item makes it possible to have the IC system transfer a caller to a destination.

Behavior

Before you can use this or any other IC item, you must enable IC for Dialog Designer. For more information about the ability of Dialog Designer to interact with IC, and to enable IC in your Dialog Designer applications, see About the IC Connector.

Note:

Support for call transfer functions can vary from one IVR system to another. For more information and details about support for transfer functions on your system, see the documentation for your IVR system.

When the speech application encounters the Transfer Call item, the application directs the IC system to initiate a call transfer to the destination as assigned in the Destination property. See the "Properties" section that follows.

Properties

Destination - Enter in this field the destination to which the IC system is to transfer the call. Valid entry types include:

A number that represents:

A specific agent's extension number.

A telephone number that is configured to accept and route such incoming calls.

An alphanumeric string that represents an agent's login ID.

This type of entry transfers the call to the agent associated with this login ID.