Working with Database Operations

Within Dialog Designer, databases can be used in call flows. For example, during a call, a caller might want to know the current status of an account, status which is maintained within an SQL database. A call flow can be written to query the database for the account information of the caller, including current status. Then this information can be assigned to audio or text variables to play the information back to the caller.

Dialog Designer uses database operation files to perform these database operations. To use database operation files, a database operation file must first be created and defined. Before creating a database operation file, however, one or more data sources in which to perform the operations must be configured. After the database operation file has been created and defined, it can be used within a Data node in a call flow application.

This section describes all aspects of creating and using database operation files. It contains the following sections:

Configuring Data Sources

Using the Database Operation Wizard to Create a Database Operation File

Using the Database Operation File Editor

Employing Database Operations in Call Flows