Customizing an announcement set consists of the following general steps:
Identifying an Administrative Announcement Set
You must identify an
announcement set as the administrative announcement set
before you can record or rerecord fragments in that set.
Note:
You can listen to fragments in a set
even if the set is not the administrative
announcement set. However, you cannot record
new fragments, re-record old fragments, or
remove fragments unless the set that contains
those fragments is the administrative set.
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You can also copy, change, and remove announcements in the active announcement set. However, subscribers and callers hear the changes immediately, before you are able to test the new announcements. As a result, this method is not recommended.
To identify an administrative
announcement set:
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter change system-parameters features
The
system displays page 1 of the System Parameters
Feature screen.
-
Press F7 (NextPage) twice.
The
system displays the System-Parameters
Feature screen, page 3.
-
In the
Administrative:
field
under ANNOUNCEMENT SETS
, enter the
name of the announcement set in which you want
to modify announcements and fragments.
Note:
If this announcement set is the same
as the active announcement set, subscribers
and callers immediately hear any announcement
changes you make.
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-
Press F3 (Enter) to save the information to
the system database.
The
cursor returns to the command line, and the system
displays the following message:
Command
Successfully Completed
.
-
Enter exit or another administrative
command at the
enter command:
prompt.
Customizing Fragments
You can customize fragments in a variety of ways. These methods are described in the following topics.

If you upgrade your system, you could lose
any new fragments or fragments you copy. In
addition, after an upgrade, fragments you
removed can be reinstated. If a future upgrade
is possible, it is recommended that you customize
fragments by re-recording them. It is also
recommended that you remove fragments by re-recording
them using silence.
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Re-recording an Existing Fragment
There are at least two standard fragments you will probably want to change when you customize your INTUITY AUDIX system:
- "Your
call is being answered by AUDIX" (the greeting
callers hear when they are routed to a subscriber's
AUDIX mailbox)
- "Welcome
to AUDIX" (the greeting a subscriber hears when
calling AUDIX directly)
Note:
You must be administered as a subscriber
with announcement control to be able to
record fragments. You assign announcement
control by using either the Class of Service
page or page 2 of the Subscriber screen.
See Subscriber Administration
for more information about changing subscribers
or Class of Service.
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To re-record a fragment:
-
Identify the announcement set that contains
the fragment as the administrative announcement
set. See Identifying
an Administrative Announcement Set for more
information.
-
Use the information in Commonly
Customized Fragments and Announcements to
determine the number of the announcement whose
fragment you want to change.
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter di anno announcementID,
where the announcementid is the announcement
identifier from a1 to a5000.
The
system displays the Display
Announcement screen, with the announcement
set ID, the announcement ID, and the fragment
numbers contained within the announcement listed.
The cursor returns to the command line, and the
system displays the following message:
Command
Successfully Completed
.
-
Verify that the announcement you plan to change
is actually composed of the fragments you expect.
-
Use your touchtone telephone to log in to
the AUDIX system.
Note:
You must be administered as a subscriber
with announcement control to be able to
record fragments. You assign announcement
control by using either the Class of Service
screen or page 2 of the Subscriber screen.
See Subscriber Administration
for more information about changing subscribers
or Class of Service.
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-
At the activity menu, press 9. (This option
is not included in the voiced options.) If you
hear "Invalid entry. For help at any time, press
star H", you do not have announcement control
permission.
-
When you hear "To record names, press 4. To
play names, press 5," press 1 to change the fragment.
(This option is not included in the voiced options,
but it plays out if you press * 4 for help.)
-
Enter the fragment ID as prompted and then
press the pound sign (#). For example, for f287,
press 2 8 7 #.
-
Record the changed fragment when prompted.
You can use all the normal voice mail editing
capabilities on your touchtone telephone to make
sure the new fragment sounds exactly how you want
it.
-
When you are satisfied with the recording,
press the pound sign (#) to approve it.
-
Repeat Step 9 through Step 11 for any other
fragments that you want to change.
-
Activate the announcement set through the
System Parameters Features screen. See Activating
an Announcement Set for the procedure.
Recording a New Fragment
To change a fragment
for some announcements but not for others, you need to
substitute an existing fragment or create a new fragment
for use by the announcements you want to change. You then
leave the old fragment intact for use by existing announcements
that you do not want changed.
For example, announcement a812 and announcement a834 are the only announcements that use fragment f87, "This call is experiencing difficulties." If you want to change this fragment for announcement a812 but not for announcement a834, you must create a new fragment to associate with announcement a812 instead of fragment f87. You then leave fragment f87 and its association with announcement a834 intact.
Note:
You must be administered as a subscriber
with announcement control to be able to record
fragments. You assign announcement control
by using either the Class of Service screen
or page 2 of the Subscriber screen. See Subscriber
Administration for more information about
changing subscribers or Class of Service.
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To record a new
fragment:
-
Identify the announcement set that contains
the fragment as the administrative announcement
set. See Identifying
an Administrative Announcement Set for more
information.
-
Use your touchtone telephone to log in to
the AUDIX system.
-
At the activity menu, press 9. (This option
is not included in the voiced options.) If you
hear "Invalid entry. For help at any time, press
star H", you do not have announcement control
permission.
-
When you hear "To record names, press 4. To
play names, press 5," press 1 to change the fragment.
(This option is not included in the voiced options,
but it plays out if you press * 4 for help.)
-
Enter the fragment ID, 4000 to 4999, as prompted.
For example, enter an unused number such as f4000
by pressing 4 0 0 0 #.
Note:
The fragment numbers 4000 thru 4999
are reserved for customer use. Using numbers
other than these could jeopardize the integrity
of your custom fragments and announcements
if these numbers are also used for new fragments
in later versions or updates to AUDIX.
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-
Record the fragment when prompted. For example,
your new fragment might be "This call is experiencing
difficulties and cannot continue at this time."
You
can use all the normal voice mail editing capabilities
on your touchtone telephone to make sure the new
fragment sounds exactly the way you want it.
-
When you are satisfied with the new fragment
recording, press the pound key (#) to approve
it.
-
Use the Announcement screen to replace existing
fragments with the new fragment. See Changing
an Announcement for the procedure.
Copying a Fragment to an Announcement Set
You might want
to copy a fragment from one announcement set into
another announcement set. For example, perhaps you
recorded the fragment "Your call is important" in
Announcement Set X and you now want to use that
recording again in Announcement Set Y. Instead of
re-recording the fragment, you can copy it.
To copy a fragment
to an announcement set:
-
Check the list of standard fragments in Commonly
Customized Fragments and Announcements or
in your log of custom fragments for the number
and text of the fragment you want to copy.
-
On your touchtone telephone, press 9 2.
Follow the prompts to listen to the fragment to
verify that it is the one you want.
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter copy fragment.
The
system displays the Copy
Fragment screen.
-
Complete the fields on this page by using
the information provided in the table for Field
Definitions: Copy Fragment screen.
-
Press F3 (Enter) to save the information to
the system database.
The
cursor returns to the command line, and the system
displays the following message:
Command
Successfully Completed
.
-
Enter exit or another administrative
command at the
enter command:
prompt.
Removing a Fragment from an Announcement Set
Remove a fragment from an announcement when you no longer need it. Removing unneeded fragments saves disk space and makes your announcement set easier to maintain.

Check Commonly Customized
Fragments and Announcements and your log
of custom fragments to be sure the fragment
you remove is not a necessary part of any
announcements. Also, do not remove any fragments
from your standard announcement sets.
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If you remove a fragment, announcements that contained the fragment can no longer play it, even though the fragment number still appears for the announcement on the Announcement page. AUDIX skips the removed fragment and immediately plays any other fragments that are defined for the announcement.
To remove a fragment:
-
Check your log of custom fragments for the
number and text of the fragment you want to remove.
-
On your touchtone telephone, press 9 2.
Follow the prompts to listen to the fragment and
verify that it is the one you want.
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter remove fragment fragmentidentifier
anncset name, where fragmentidentifier
is an existing fragment and anncsetname is
the name of the announcement set that contains
the fragment.
Note:
You can omit anncsetname if
the set that contains the fragment is specified
as the administrative announcement set on
the System Parameters Features screen.
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The
system displays the Remove
Fragment screen, that lists the fragment number
you are removing, the fragment's announcement
set, and the date and time the fragment was last
changed.
-
Press F3 (Enter).
The
cursor returns to the command line, and the system
displays the following message:
Command
Successfully Completed
.
-
Enter exit or another administrative
command at the
enter command:
prompt.
Customizing Announcements
You can customize announcements in a variety of ways. These methods are described in the following topics.

If you upgrade your system, you may lose any custom announcements. In addition, after an upgrade, fragments you removed may be reinstated. If a future upgrade is possible, it is recommended that you customize announcements by re-recording the fragments they contain. It is also recommended that you remove fragments in an announcement by re-recording them using silence, not by using the procedure for removing fragments listed earlier in this topic.
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Copying an Announcement
Copy an announcement to save time when creating new announcements and recording fragments. You can copy an announcement within an announcement set or from one announcement set to another. You can add an announcement by copying an announcement to a new announcement number. An announcement that you copy overwrites any announcement that already exists with the same ID.
To copy an announcement:
-
Check the list of standard announcements in
Commonly Customized Fragments
and Announcements or your in log of custom
announcements for the number of the announcement
you want to copy.
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter display announcement announcementid
anncsetname, where the announcementid
is the announcement identifier from a1 to a5000
and anncsetname is the name of the announcement
set.
Note:
You can omit anncsetname if
the set that contains the fragment is specified
as the administrative announcement set on
the System Parameters Features screen.
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The
system displays the Display
Announcement screen, with the announcement
set ID, the announcement ID, and the fragment
numbers contained within the announcement listed.
The cursor returns to the command line, and the
system displays the following message:
Command
Successfully Completed
.
Verify
that the announcement contains the fragments you
want to copy.
-
At the
enter command:
prompt,
enter copy announcement.
The
system displays the Copy
Announcement screen.
-
Complete the fields on this screen by using
the information provided in the table for Field
Definitions: Copy Announcement screen.
-
Press F3 (Enter) to save the information to
the system database.
The
announcement is now copied to the new announcement
ID and to the announcement set ID, if any. The
cursor returns to the command line, and the system
displays the following message:
Command
Successfully Completed
.
-
Enter exit or another administrative
command at the
enter command:
prompt.
Changing an Announcement
An announcement can be modified by eliminating an existing fragment.
You can:
- Remove a fragment from the list of fragments that compose an announcement. For example, to modify the default voice mail greeting "Welcome to AUDIX. For help at any time, press *4" (or *H in some installations) to say just "For help at any time, press *4.", remove fragment f287 "Welcome to AUDIX" from the list of fragments that compose the announcement.
- Replace
a fragment with another fragment. In the above
example, you might want to replace the fragment
"Welcome to AUDIX" with "Welcome to ACME Company."
In this case, you record the fragment (see Recording
a New Fragment for the procedure) and then
substitute the new fragement for the old one.
You cannot:
- Add
an announcement without starting with another
announcement. Instead, you must first copy an
existing announcement into a new announcement
number and then change the text of this copied
announcement. Available announcement numbers are
from 1000 to 5000.
- Add a fragment to an announcement. For example, if an announcement has four fragments, you cannot add a fifth fragment.
To change announcements:
-
Use Commonly Customized
Fragments and Announcements to determine the
number of the announcement you want to change.
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter change announcement announcementid,
where the announcementid is the announcement
identifier from a1 to a5000.
The
system displays the Change
Announcement screen , with the announcement
set ID, the announcement ID, and the fragment
numbers contained within the announcement listed.
-
Complete the fields on this screen using the
information provided in the table for Field
Definitions: Change Announcement screen.
-
To remove a fragment:
- Move
the cursor to the fragment number and press
F4 (ClearFld).
- Type
f0 in the blank field to replace the fragment
with silence. Any fragments on subsequent
lines in the announcement plays immediately
after the fragments that precede the blank
field.
-
To change a fragment:
- Move
the cursor to the fragment number and press
F4 (ClearFld).
- Type
the new fragment number in the blank field.
Remember that you cannot add a fragment.
-
Press F3 (Enter) to save the information to
the system database.
The
cursor returns to the command line, and the system
displays the following message:
Command
Successfully Completed
.
-
Enter exit or another administrative
command at the
enter command:
prompt.
Displaying an Announcement
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter display announcement announcementid
anncsetname, where the announcementid
is the announcement identifier from a1 to a5000
and anncsetname is the name of the announcement
set.
Note:
You can omit anncsetname if
the set that contains the fragment is specified
as the administrative announcement set on
the System Parameters Features screen.
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The
system displays the Display
Announcement screen, with the announcement
set ID, the announcement ID, and the announcement
fragment numbers listed.
Removing an Announcement
-
Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name
field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
At the
enter command:
prompt,
enter remove announcement announcementid,
where the announcementid is the announcement
identifier from a1 to a5000.
The
system displays the Remove
Announcement screen, with the announcement
set ID, the announcement ID, and the fragment
numbers contained within the announcement listed.
-
Press F3 (Enter).
The
system removes the announcement from the announcement
set. The cursor returns to the command line, and
the system displays the following message:
Command
Successfully Completed
.
-
Enter exit or another administrative
command at the
enter command:
prompt.