Overview of Activating Internet Messaging
There are important issues to consider before
beginning to activate the Internet Messaging feature. Check the Planning
and Security sections and confirm
that these issues have been addressed.
The Internet Messaging feature is already
installed when your new Avaya INTUITY system arrives. However, a number of
steps are required to have the feature work properly for your network and
subscribers, including administering the Internet Messaging screens and making
sure that the feature is working properly. After these steps are completed,
subscribers can send and receive messages.
This topic describes information to gather
and procedures to complete for the activation process, including:
Administering Internet Messaging
Administration changes on the Internet Messaging screens are required so that the system operates properly in your location. After becoming familiar with the operation of Internet Messaging and the type of traffic your subscribers generate, you can use these screens to improve the management of the feature's operation.
To administer Internet Messaging:
- Start at the Administration
main menu and select:
Features
Internet Messaging
General Options and Settings
The
system displays the General Options and Settings
screen.
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Note:
Internet Messaging places default values
in many fields to simplify initial setup.
As usage patterns become clear, you can
adjust the fields that have defaults to
the most appropriate value.
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-
Check the contents of each field for the correct
entry.
Leave
the values on this screen unchanged unless the
traffic volume, subscriber requests, or other
system requirements dictate otherwise.
-
If you are enabling POP3 access, check Yes
in the
POP3 enabled? field.
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Security Risk!
If you enable POP3 message access, password
integrity may be compromised during each
login. Therefore, Avaya recommends that
you administer the access for use only behind
a corporate firewall, and that you disable
mailbox access from outside the firewall.
See Security
for more information.
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If
this field is enabled, Avaya is not responsible
for any theft of service that may result.
- If you want to
allow the POP3 users to use the system's directory
as their email directory, check Yes in the LDAP
enabled? field.
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Security Risk!
If you enable LDAP directory access, email
addresses of each subscriber are viewable.
Therefore, Avaya recommends that you administer
LDAP for use only behind a corporate firewall,
and that access to the LDAP port be blocked
from external users.
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- At the bottom of the screen,
click
Submit and then Next.
The system displays the
Mail Options Screen.
-
In the
Postmaster Extension field,
enter the extension number of the person who can
respond to status messages for Internet Messaging.
If the Postmaster does not have an AUDIX mailbox,
create one. See Adding,Changing
and Removing Subscribers
for more information.
Initially,
a large number of status messages might be sent
to the Postmaster. However, after the system is
functioning properly, messages should decrease
dramatically.
-
At the bottom of the screen, click
Submit
and then Next.
The
system displays the Restrictions and Miscellaneous
menu.
-
Click the
Auto-Respond Mailbox Administration
menu option.
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The system displays the Auto-Respond Mailbox
Administration screen.
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Select either
Enabled or Disabled
for each player.
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On the Auto-Respond Mailbox Administration
screen, note the
Auto-Respond Mailbox address
and the Access to the Voice Player Delivery
form address. You'll need these addresses
to customize the user template in Informing
Subscribers of Email Capability and Setup.
-
Administer any remaining fields that may be
required for your system by continuing through
the rest of the Administration screens. Click
Next at the bottom of each page or
return to the menus as needed.
Testing the
Operation of Internet Messaging
After INTUITY AUDIX and Internet Messaging are administered, run the following tests to confirm that all network connections are established and that the system is operating properly.
- On the Internet Messaging main menu, under Maintenance, click the
System Control & System Status menu option.
The system displays the System Control & System Status screen.
- Check the
Internet Messaging status: field. The status should be Running.
- Click the
Next button at the bottom of the screen.
The system displays the Tests menu.
Note:
For an explanation of how to run the test or of the test results, click the Help button at the bottom of each Internet Messaging screen.
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- Run the Ping test for all of the network routers, INTUITY AUDIX, and mail gateway. Test each host name or IP address.
This test checks whether this and another system have physical connectivity and that each interface is running.
- Run the Name Server Lookup test for the INTUITY AUDIX and mail gateway. Test each host name or IP address. Use the name format of hostname.domain. For example, use the name intuity.dr.avaya.com, not just intuity.
This test determines whether a system can be looked up through the domain name servers assigned on the TCP/IP Networking screen. If domains can be looked up, messages can be delivered to them.
- Run the SMTP Connection test for the INTUITY AUDIX and mail gateway. Test each host name or IP address.
This test validates the mail protocol connection between this INTUITY AUDIX and another machine.
- Run the POP3 Connection test for the INTUITY AUDIX. Test each host name or IP address.
This test calls a network host using TCP/IP to determine whether the host's POP3 interface is running. If the connection works, POP3 communication through Internet Messaging is working.
- Run the Mail Delivery test for a known INTUITY AUDIX extension and password, and a valid email address.
This test validates whether the mail system is functioning by sending a message through the INTUITY AUDIX system to an existing extension. Go to the extension and verify that the test message was delivered.
- Return to the Internet Messaging main menu and click the
Internet Messaging Logs menu option.
The system displays the Log selection icons and the Admin/Events Log.
- Check each log for the messaging status in each delivery process.
