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System Administration
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This topic has the following information:
Verifying
System Installation
As part of the process of troubleshooting system
problems, you can verify system installation to confirm that the system's
primary software packages have been properly installed. The system information
is displayed on the Verify System Install-System Verification page.
The Verify System Installation - System Verification page confirms
that the system's primary software packages are properly installed and
verifies that a complete version of each application-specific package
exists on the system. The system takes a few minutes to perform a series
of background checks on the system software. The contents of each installed
executable or help file, but not data files, are checked to verify they
were unchanged during the lifetime of the system. Each of the primary
software packages installed on the system is listed. Exceptions are
noted in the output of this command.
To access and verify system installation:
- Start at the Administration
main menu and select:
System Configuration and Status
Verify System Installation
The system takes a few minutes to perform a
series of background checks on the system software and then displays
the results on the Verify System Install-System
Verification page. Each of the primary software packages installed
on your system is listed.
- Click Return to Main to return to the Administration main
menu.
Verifying
System Status
The Verify System Status-System Verification
page displays the following information based on your system configuration
on the INTUITY AUDIX:
- Status of each software module
- Status of voice system
- Number of ports purchased
- Number of ports in service
- Status of networking, if applicable
- Hours of speech purchased
- Hours of speech used
To access and verify the system status:
- Start at the Administration
main menu and select:
System Configuration and Status
System Status
The system takes a few minutes to run checks
on the status of the system and then displays the results on the Verify
System Status - System Verification page.
- Click Return to Main to return to the Administration main
menu.
Interpreting
the Results of System Status
The INTUITY AUDIX is made up of many individual
software modules. When you access the System Status page, the system
requests each module to report on its status. The System
Status by Module table contains the modules and explanations of
related information displayed in the page. Depending on the features
you purchased, the modules that you see on the System Status page can
vary from those in the table
Voice Ports and Speech Storage
Status
The voice system (vs) module summarizes voice
port and speech storage information. The System
Status for Voice Ports and Speech Storage table describes this summary
information in more detail.
Viewing Installed Hardware
You can view the Installed Hardware on the System
Evaluation page which lists the following types of hardware currently
installed on the system:
- Hard disk drive
- CD-RW
- RAM
- Dialogic cards
- CPU
To view installed hardware:
Start at the Administration
main menu and select:
Reports
The system takes a few minutes to check the
hardware installed on the system and displays the Hardware Summary
on the System Evaluation page.
Viewing
Installed Software
The Linux software installed page shows the
software packages and versions that are currently installed on the INTUITY
AUDIX system.
To view the listing of software:
- Start at the Administration main menu and
select:
Utilities
Software Management
System Software Display
The system takes a few minutes to check the
software installed on the system and displays the results in the Linux
software installed page.
- Click Return to Main to return to the Administration main
menu.
Accessing the Messaging System
Software Display
To view the detailed listing of high level packages
installed on the INTUITY AUDIX in Package Priority order:
- Start at the Administration main menu and
select:
Utilities
Software Management
Messaging System Software Display
The system takes a few minutes to check the
software installed on the system and displays the results in the High
level packages installed in Priority order page.
- Click Return to Main to return to the Administration main
menu.
Verifying
Customer Options
The INTUITY AUDIX system has a variety of customer
options features. You can verify that an optional feature is enabled
(turned on) for your system by checking its status on the Customer Options
page.
| Note: Only certified Avaya personnel can use this page
to change feature options. |
To access and display the Customer Options page:
- Start at the Administration main menu and
select:
Global Administration
Customer Options
The Customer Options
page is displayed. The table for Customer
Options Page Information describes the options in this page.
- Click Return to Main to return to the Administration
main menu.
Turning On Customer Options
Contact your Customer Services Representative
to turn on the customer options on an existing INTUITY AUDIX system.
Real-Time
System Monitor page
The System Monitor page is a dynamic, real-time
page that shows the current activity on the voice channels of the system.
You can use the Voice Channel Monitor page to verify that channels are
working properly when you are troubleshooting the system.
The following fields are displayed:
- System Name
- System Time
- Web Server Status
- Message Server Status
- Number of Major Alarms
- Number of Minor Alarms
- Number of Warning Alarms
- Number of entries in the Administrator's Log
- Number of AUDIX Administrator (Fc) Log Ons
The System Monitor page is a dynamic, real-time report page that shows
the current activity on the voice channels of the system. When you are
troubleshooting the system, the System Monitor verifies that the voice
channels are working properly.
To access and display the System Monitor page:
- Start at the Administration main menu and
select:
System Configuration and Status
System Monitor
The System Monitor
page is displayed.
- Click Return to Main to return to the Administration
main menu.
Changing
the Voice Channel Monitor Refresh Rate
The INTUITY AUDIX system automatically updates
the status information provided by the System Monitor report. The default
setting for the refresh rate is 5 seconds. You can adjust this interval
from 1 to 30 seconds while viewing the Voice Channel Monitor.
To change the automatic update interval:
- Start at the Administration main menu and
select:
System Configuration and Status
Voice Channel Monitor
The Voice Channel
Monitor page is displayed.
- Enter the new update interval in
the
Refresh Rate: field. The interval can be any interval
between 1 and 30 seconds.
- Click Save to view the Voice
Channel Monitor Status.
-
Click Return to Main to return to the Administration main menu.
Shortening the refresh rate consumes more system resources and could
adversely affect system performance. Monitor your system after changing
this interval to ensure that the system is performing well. |
Monitoring
Voice Channel Status
You can monitor the Voice Channel Status by setting
the refresh rate to display the current voice channel status.
To change the refresh rate on the Voice Channel
Monitor page:
- Start at the Administration main menu and
select:
System Configuration and Status
Voice Channel Monitor
The Voice Channel
Monitor page is displayed.
- Reset the refresh rate.
- Click Save to accept the page
settings.
- Click Return to Main to return to the Administration main
menu.
Verifying
Text-to-Speech
Text-to-Speech (TTS) conversion is an optional
feature that enables users who access their AUDIX mailboxes with the
telephone to listen to a voiced rendering of email and Message Manager
messages.
Accessing
Text-to-Speech Parameters
The TTS session default is:
headers_and_bodies — the entire text component
of the message is voiced.
If a fax or file attachment is included in a
message, that component is not voiced. The subscriber hears only summary
information regarding the number of pages in the fax or the size of
the attached file. Fax components are also summarized regarding the
number of pages contained in the fax.
To set the options for TTS sessions:
- Start at the Administration
main menu and select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
- At the
enter command: prompt,
enter change system-parameters features
The system displays the System-Parameters
Features screen.
- Press F7 (Nextpage).
The system displays System-Parameters
Features screen, page 2.
- Move the cursor to the
Text
to Speech Conversion: field
- Press F2 (Choices).
The system displays the TTS Choices menu.
- Select headers and bodies
- Press F3 (Enter) to save the information.
The system displays the following message:
Command Successfully Completed.
- Enter exit or another administrative
command at the
enter command: prompt.
Viewing the Text-to-Speech Status
To view the status on text-to-speech, see the Verifying
the System Status page procedures.
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