Accessing the Product ID
The product
ID is a 10-digit number used to identify each Avaya
INTUITY system. You must have the product ID when
you are contacting your remote maintenance service
center.
To access the
product ID:
-
Start at the Administration
main menu and select:
Basic System Administration
Alarming Administration
The
system displays the Alarm
Management page.
-
Record the product ID for use with the remote
maintenance center.
Starting
the Messaging Software (Voice System)
To start the
messaging software:
-
Start at the Administration
main menu and select:
Utilities
Start Messaging Software
The
system displays the following message when the
startup is complete:
The
Voice System is starting.
The Voice System is initializing cards.
Startup
of the Voice System is complete.
-
Click Return to Main to go back to
the main menu.
Restarting
the Messaging System (AUDIX)
To restart
the messaging system:
-
Starting at the Administration
main menu, select:
Global Administration
Messaging Administration
The system displays the SSH
User Authentication dialog box. Enter your login, for example, sa or vm,
in the User name field and your password in the Password
field. Click Login. The system then displays the AUDIX
Command Prompt screen.
-
Enter reset voice-mail restart.
The
system displays the Reset
System Restart screen.
-
Press Enter to restart the messaging
system.
Stopping
the Messaging Software (Voice System)
|
Stop the voice system only when it is absolutely
necessary. When the voice system is stopped,
callers to AUDIX hear a fast busy signal,
and callers who are sent to AUDIX coverage
hear ringing with no answer.
|
To stop the
messaging software:
-
Start at the Administration
main menu and select:
Utilities
Stop Messaging Software
The
system displays the Stop Messaging Software page.
-
Enter a number between 0 and 600 in the Wait
Time field.
The
wait time designates how many seconds the system
is to wait for calls in progress to finish before
stopping the voice system. New calls are prevented
immediately regardless of the wait time selected.
If any calls are still in progress after this
time, they are dropped, and the system proceeds
with stopping the voice system. A wait time of
zero indicates an indefinite wait time until all
current calls are completed.
-
Click Save.
The
system displays the following message:
The Voice System is now stopping.
Initiating request to clear all calls in the next
60 seconds.
Orderly idling of the system succeeded.
The Voice System has completely stopped, use the
"Start Voice System" choice from the System Control
menu to restart the Voice System.
|
Note:
When the voice system is stopped, the
user cannot access INTUITY AUDIX administration
screens. AUDIX Administration still appears
as an option on the Avaya INTUITY Main menu,
but you cannot select this option. To view
INTUITY AUDIX administration screens, you
must restart
the voice system.
|
-
Click Return to Main to go back to
the main menu.
Shutting
Down the System
To shut down
the system:
-
Start at the Administration
main menu and select:
Utilities
Shutdown System
The
system displays the Shutdown System page.
-
Enter a number between 0 and 600 in the Wait
Time field.
This
time designates how many seconds the system is
to wait for calls in progress to finish before
stopping the voice system. New calls are prevented
immediately regardless of the wait time selected.
If any calls are still in progress after this
time, they are dropped, and the system proceeds
with stopping the voice system. A wait time of
zero indicates an indefinite wait time until all
current calls are completed.
-
Click Save.
Voice
system will be stopped first to avoid data loss.
The
voice system is now stopping.
Initiating
request to clear all calls.
Additional
messages might appear as the system shuts down.
|
Note:
The system might display the following:
The machine can be safely powered
off, after you see the message: "Press any
key to reboot."
Additionally,
a Console Login prompt might appear. Do
not press any keys at this time.
|
-
Verify that the system displays the following
message:
Press
any key to reboot.
When
the system displays the above message, the system
is completely shut down.
Checking
the Reboot Schedule
|
Note:
Avaya recommends that you reboot the
INTUITY AUDIX system at least once every 90
days. The reboot refreshes UNIX resources
and keeps applications running reliably.
|
The INTUITY
AUDIX system keeps track of the reboot schedule
and advises when to perform the next reboot.
To check the reboot schedule for the
date of the next recommended reboot:
- Start at the
Administration main menu and select:
Utilities
Display Reboot Information
The system displays the
Reboot Information screen. For more information
about the fields on this page, click the Help button.
- Check the information
on the screen for the best date to reboot the system.
- If you need to
reboot the system, continue with Performing
a System Reboot.
Performing
a System Reboot
|
Note:
Avaya recommends that you reboot the
INTUITY AUDIX system at least once every 90
days. The reboot refreshes LINUX resources
and keeps applications running reliably.
|
The following
procedure describes how to perform a reboot of an
INTUITY AUDIX system from a console or, if you have
the ability to access your system by using a dial-up
connection, from a remote location.
|
You cannot reboot your system if a
backup is running. Automatic backups normally
occur at 3:05 a.m., so avoid rebooting the
system between 2:30 a.m. and 4:00 a.m.
|
To perform
a reboot:
-
Start at the Administration
main menu and select:
Utilities
Reboot System
The
system displays the Wait Time field.
-
Enter a time in seconds in the wait time field
between 0 and 600 seconds.
This time designates
how many seconds the system is to wait for calls
in progress to finish before stopping the voice
system. New calls are prevented immediately
regardless of the wait time selected. If any
calls are still in progress after this time,
they are dropped, and the system proceeds with
stopping the voice system. A wait time of zero
indicates an indefinite wait time until all
current calls are completed.
-
Do one of the following:
-
If no
error messages appear, continue with Step�4.
- If the system displays
any of the error messages listed below, the
system does not proceed with
the reboot. Instead, you need to follow the
instructions of the error message:
-
The
CMOS validity check failed.
-
A
backup is running
-
Click Save.
The
system displays the following message:
The
Voice System is now stopping. Rebooting system...
The
system then shuts down and reboots automatically.
A reboot takes approximately 15 minutes.
|
Note:
Ignore the following message if it
is displayed by the system:
WARNING ixfs:UX_unmounted root
file system is busy and cannot be unmounted
cleanly
|
-
Do one of the following:
- If
you are performing the reboot from a remote
location by using a dial-up connection, you
are then automatically disconnected from the
INTUITY AUDIX system and need to reconnect to
the system after the reboot is complete. Do
the following:
- Reconnect
to the INTUITY AUDIX system.
- Continue
with Step�6.
- If
you are performing the reboot from a console,
you see the LINUX install script pause for approximately
60 seconds. Some messages can appear and remain
on the screen, depending on the software modules
that you have installed on your system. The
system then displays the following message:
Startup
of the Voice System is complete.
After
the system displays the above message, do the
following:
- Press
Enter.
- Continue
with Step�6.
-
Verify that a final console login prompt is
displayed. When the console login prompt is displayed,
the reboot is complete.
|
Note:
If FAIL
appears in the status column for any component,
do the following:
|
