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Home > Getting Started > Installation > Upgrading to Release IA1.1-5.3

Upgrading to Release IA1.1-5.3

Use this procedure to upgrade the INTUITY AUDIX LX system to Release IA1.1-5.3. It is strongly recommended that you do this procedure during low-usage hours. Allow 2 to 4 hours for the upgrade.

Upgrade steps include:

Note: This release update is a one-time procedure to upgrade the INTUITY AUDIX LX system from any earlier release to Release IA1.1-5.3. Unlike other software updates, this procedure requires a system shutdown to upgrade the operating system.

Prepare for the upgrade

To begin a Release IA1.1-5.3 upgrade:

  1. Log in to the system as craft.
  2. Record the switch integration type and any additional software packages that are currently installed on the INTUITY AUDIX system. To do this, start at the Administration main menu and select: 
    3. Utilities
 Software Management
          System Software Display

    The system takes a few minutes to check the software installed on the system, then displays the results.

  3. Make a note of the following installed software:
    • Switch integration type: Note whether you use LANset or SWINset.
    • Announcement sets: Note if any additional announcement sets are installed (us-eng and us-tdd are standard).
    • Additional software packages: Note if any additional software packages are installed (such as field).

  4. Click Return to Main to return to the Administration menu.

  5. Stop the messaging software (voice system).


    6. You must stop the messaging software prior to doing a complete system backup, or you will lose some system data.

  6. Perform an attended backup of the INTUITY AUDIX LX system. Select all data types to be backed up.


    It is critical that you back up the system before you proceed. If you do not back up your system, you will not be able to return the system to full service after the upgrade.

  7. Insert the Release IA1.1-5.3 software CD into the CD drive.
  8. Shut down the system.
    • The preferred method is to use the Utilities menu and select Shutdown System.
    • If you see a warning message, click OK.
  9. After the "Power down" message appears, press the power button to power the system down.
  10. Press the power button again to restart the system.

Install the new software

As the machine starts up, you see an Avaya splash screen and then a screen that says "Welcome to Avaya INTUITY AUDIX LX R1.1 Multimedia Messaging Server." Continue with new software installation as follows:

  1. At the boot: prompt, type install and press Enter.
  2. Wait 10 to 15 minutes for installation to complete.

    The system displays the message "Please remove the Install CD from the CD drive, and press <ENTER>."

  3. Remove the CD as soon as the drawer opens. If the door does not open automatically within 2 minutes, eject the CD manually.

    Note: Do not leave the CD in the CD drive. Leaving the CD in the drive causes the system to boot from it again and installation to start over.

  4. Press Enter.

    As the system boots up for the first time, a splash screen displays, followed by a welcome message.

  5. Press Enter to select OK.

    The system displays the Time Date Selection screen.

  6. Enter new time and date information as required:
    1. Press Tab to move the cursor to the Time Zone Selection.
    2. Use the up and down arrow keys to highlight the time zone where the system is located.
    3. Press Tab to move the cursor to the New Time field.
    4. Enter the time in HH:MM format. Note that it is a 24-hour clock.
    5. Press Tab to move the cursor to the New Date field.
    6. Enter the date in MM/DD/YY format.
    7. Press Tab to move to the next field.
    8. Make sure that there is an asterisk (*) in the Set Hardware Clock to GMT field.
    9. Press Tab twice to move the cursor to the OK box.
    10. Press Enter to save the page settings.

    7. The system displays the "localhost login:" prompt.

  7. Type root as the login and press Enter.

    The system displays the # prompt.

  8. Put the Release IA1.1-5.3 software CD back in the CD drive.
  9. At the # prompt, type autoinstall and press Enter.
  10. Press Enter again to confirm that you want to run the autoinstall process.
  11. Follow the autoinstall prompts to assign the system passwords for root, craft, tsc, and craftppp.

    The system displays a message that the password changes were successful.

  12. Wait 5 to 10 minutes while the new software is installed.

    When autoinstall completes, the system displays the message "Please remove the Installation CD from the CD drive and press <ENTER>."

  13. Remove the CD from the CD drive, and close the CD drive door.
  14. Press Enter to restart the system.

    Note: If you accidentally allow the system to restart with the CD still in the drive, wait until you get to the install screen, and then eject the CD. Press Ctrl+Alt+Del to restart the system.

    15. After the system restarts, the voice system messaging software starts automatically.

  15. Wait until the system displays the message, "Press Enter to return to prompt ...", then press Enter.

    16. The system displays the "localhost login:" prompt.

Return the system to service

To complete the Release IA1.1-5.3 upgrade, restore full service as follows:

  1. Log in to the system as craft.
  2. Accept the Netscape licensing agreement by clicking Accept.
  3. Reinstall any previously installed software packages that you noted in step 3 of Prepare for the upgrade.
    1. Reinstall all required software using the procedure in Add Software Packages.
      • Insert the Release IA1.1-5.3 software CD to reinstall the switch integration software (LANset or SWINset in the Switch Integrations Group).
        You can also install any other previously installed software packages on this CD at the same time (such as field in the Add-On Applications Group).
      • After the software installs correctly, click Install more software if you also need to install additional announcement sets. Otherwise, continue with step c.
    2. Reinstall any additional announcement sets that were previously installed using the same procedure. Additional languages are located on a separate CD.
    3. When all software is installed, click Restart the system.

    4. After the system restarts, the voice system messaging software starts automatically.

  4. Wait until the system displays the message "Press Enter to return to prompt ...", then press Enter.

    5. The system displays the "localhost login:" prompt.

  5. Log in as craft again.
  6. Restore the files from the system backup. See Performing a Restore for this procedure.
    • The amount of time needed to restore the system is about the same as what it took to back up the data earlier. The backed-up data may be on multiple CDs for large systems.
    • Be sure to restore all the data and all data types for the system.

    When all data is restored:

    1. Click Reboot to Reboot the System.
    2. Log in as craft again.
    3. Run an update to and from all remote networked machines to correct any database inconsistencies. See Running a Remote Update Manually.

    4. Click Return to Main to return to the Administration menu.

  7. Run acceptance tests to verify system performance. See System Acceptance Test for details. Tests should include:
    • Verify voice ports
    • Verify COSs
    • Verify language packages installed
    • Call answer
    • Voice mail
    • Outcalling
    • Test FAX messaging
    • Test Internet Messaging (if implemented)
  8. Change the sa password.

    Note: The customer must enter the passwords for the sa and vm logins.

  9. Contact Services to have the system's passwords reset.

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