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Performing Messaging System Administration

Accessing the Product ID

The product ID is a 10-digit number used to identify each Avaya INTUITY system. You must have the product ID when you are contacting your remote maintenance service center.

To access the product ID:

  1. Start at the Messaging Administration main menu and select:
  2. Basic System Administration
    Alarming Administration

    The system displays the Alarm Management page.

  3. Record the product ID for use with the remote maintenance center.

Starting the Messaging Software (Voice System)

To start the messaging software:

  1. Start at the Messaging Administration main menu and select:
  2. Utilities
    Start Messaging Software

    The system displays the following message when the startup is started:


    Start voice system info : Started

    Begin: start_vs Fri Mar 7 14:16:06 MST 2003

    The system displays the following message when the startup is complete:

    Startup of the Voice System is complete.

    End: start_vs Fri Mar 7 14:16:23 MST 2003

    INTUITY(TM) AUDIX(R) System R6.0-6.34.0
    - initializing to AUDIX state Fri Mar 7 14:16:17 MST 2003

    The system then tests different system components, but the voice system is now operating.

  3. Click Return to Main to go back to the main menu.

Restarting the Messaging System (AUDIX)

To restart the messaging system:

  1. Starting at the Messaging Administration main menu, select:
  2. Global Administration
    Messaging Administration

    The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

     

  3. Enter reset voice-mail restart.
  4. The system displays the Reset System Restart screen.

  5. Press Enter to restart the messaging system.

Stopping the Messaging Software (Voice System)
 


Stop the voice system only when it is absolutely necessary. When the voice system is stopped, callers to AUDIX hear a fast busy signal, and callers who are sent to AUDIX coverage hear ringing with no answer.

If you know in advance that you will stop the messaging system, send a broadcast message to all users describing the time and length of the shutdown.

To stop the messaging software:

  1. Start at the Messaging Administration main menu and select:
  2. Utilities
    Stop Messaging Software

    The system displays the Stop Messaging Software page.

  3. Enter a number between 0 and 600 in the Wait Time field.
  4. The Wait Time Field has these characteristics:

    • The numeric entry determines how many seconds the system waits to allow calls to complete. Calls in progress after this amount of time are dropped and then the voice system is stopped.
    • New calls are prevented immediately regardless of the wait time selected.
    • A wait time of zero allows all calls in progress to complete before stopping the voice system. After "0" is entered, there is no way to drop the call. The caller can continue as long as they like.
  5. Click Stop.
  6. The system displays the following message:

    Stop Voice System info : Stop of voice system completed.

    Begin: stop_vs Fri Mar 7 13:54:37 MST 2003

    The Voice System is now stopping

    Status messages are displayed about channels and systems being shut down. When the voice system is shut down, the following message displays:


    The Voice System has completely stopped, use the
    "Start Messaging Software" choice from the Utilities Menu
    to restart the Voice System

    End: stop_vs Fri Mar 7 13:56:27 MST 2003


     

    Note: When the voice system is stopped, the user cannot access INTUITY AUDIX administration screens. AUDIX Administration still appears as an option on the Avaya INTUITY Main menu, but you cannot select this option. To view INTUITY AUDIX administration screens, you must restart the voice system.

  7. Click Return to Main to go back to the main menu.

Checking the Reboot Schedule
 

Note: Avaya recommends that you reboot the INTUITY AUDIX system at least once every 90 days. The reboot refreshes system resources and keeps applications running reliably.

The INTUITY AUDIX system keeps track of the reboot schedule and advises when to perform the next reboot.

To check the reboot schedule for the date of the next recommended reboot:

  1. Start at the Messaging Administration main menu and select:
  2. Utilities
    Display Reboot Information

    The system displays the Reboot Information screen. For more information about the fields on this page, click the Help button.

  3. Check the information on the screen for the best date to reboot the system.
  4. If you need to reboot the system, continue with Performing a System Reboot.

Performing a System Reboot
 

Note: Avaya recommends that you reboot the INTUITY AUDIX system at least once every 90 days. The reboot refreshes LINUX resources and keeps applications running reliably.

If you know in advance that you will reboot the system, send a broadcast message to all users describing the time and length of the shutdown.

The following procedure describes how to perform a reboot of an INTUITY AUDIX system from a console or, if you have the ability to access your system by using a dial-up connection, from a remote location.
 


You cannot reboot your system if a backup is running. Automatic backups normally occur at 3:05 a.m., so avoid rebooting the system between 2:30 a.m. and 4:00 a.m.

To perform a reboot:

  1. Start at the Messaging Administration main menu and select:
  2. Utilities
    Reboot System

    The system displays the Wait Time field.

  3. Enter a time in seconds in the wait time field between 0 and 600 seconds.

    The Wait Time Field has these characteristics:

    • The numeric entry determines how many seconds the system waits to allow calls to complete. Calls in progress after this amount of time are dropped and then the voice system is stopped.
    • New calls are prevented immediately regardless of the wait time selected.
    • A wait time of zero allows all calls in progress to complete before stopping the voice system. After "0" is entered, there is no way to drop the call. The caller can continue as long as they like.
  4. Do one of the following:
    • If no error messages appear, continue with Step4.
    • If the system displays any of the error messages listed below, the system does not proceed with the reboot. Instead, you need to follow the instructions of the error message:
        • The CMOS validity check failed.
        • A backup is running

    A warning message confirms that you want to proceed even though you'll lose your connection to the system.

  5. Click Reboot.
  6. If a confirmation message appears, click OK.

  7. The system displays reboot status.

    The system then shuts down and reboots automatically. A reboot takes approximately 15 minutes.
     

    Note: Ignore the following message if it is displayed by the system:

    WARNING ixfs:UX_unmounted root file system is busy and cannot be unmounted cleanly

  8. If you are performing the reboot from a remote location by using a dial-up connection, you are then automatically disconnected from the INTUITY AUDIX system. Reconnect to the system after the reboot is complete.

    Note: Several Console Login prompts may appear. Do not press any keys at this time.



    After all of the system components and software modules have been tested, the system displays the following message:

      Press Enter to return to prompt ...

  1. Wait until the system displays the above message, then press Enter.
  2. Verify that a final console login prompt is displayed. When the localhost login: prompt is displayed, the reboot is complete.
     

    Note: If FAIL appears in the status column for any component, do the following:

Shutting Down the System


Shut down the system only when it is absolutely necessary. When the system is shut down, callers to AUDIX hear only a fast busy signal.

If you know in advance that you will shut down the system, send a broadcast message to all users describing the time and length of the shutdown.

To shut down the system:

  1. Start at the Messaging Administration main menu and select:
  2. Utilities
    Shutdown System

    The system displays the Shutdown System page.

  3. Enter a number between 0 and 600 in the Wait Time field.
  4. The Wait Time Field has these characteristics:

    • The numeric entry determines how many seconds the system waits to allow calls to complete. Calls in progress after this amount of time are dropped and then the voice system is shut down.
    • New calls are prevented immediately regardless of the wait time selected.
    • A wait time of zero allows all calls in progress to complete before stopping the voice system. After "0" is entered, there is no way to drop the call. The caller can continue as long as they like.
     

    Note: If you shut down the system from a remote login, you will lose your connection and cannot log in again to restart the system. The system must be restarted from the console.

  5. Click Shutdown.
  6. A warning message confirms that you want to proceed even though you'll lose your connection to the system.


    Shutdown info :

    Stopping Voice System...

    The Voice System is now stopping

    Additional messages appear as the system shuts down.


    Note: A Console Login prompt might appear. Do not press any keys at this time. Wait until the system displays the following:

    Press Enter to return to prompt...


  7. When the system displays the following message, it is completely shut down.
  8. Power Down

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