Table: Enhanced-List Troubleshooting
|
Problem
|
Cause
|
Solutions
|
|
Subscribers complain that they cannot reply to
messages received from an enhanced-list.
|
Message was sent to an enhanced-list that did
not permit Reply to Sender.
|
- Administer the enhanced-list to allow Reply to Sender, if appropriate.
- Educate your subscribers
about ELA functionality.
|
|
Community IDs for the sender or recipient
incorrectly administered.
|
Administer Community IDs for sender or recipient,
if appropriate.
|
|
Subscribers complain of getting multiple copies
of the same message.
|
Recipient is on more than one list.
|
- ELA does not check nested
lists to verify if the same name appears in more than one place.
Print out a copy of your enhanced-lists and remove duplicates, if
possible.
- Educate your subscribers
about ELA functionality.
|
|
You inadvertently deleted the shadow mailbox.
|
—
|
ELA raises a warning alarm. Any messages waiting
in the delivery "queue" are lost.
Recreate the shadow
mailbox and then verify the shadow extension on the Configure
ELA page and click Save.
|
|
Recipient reports that she or he did not get
an ELA message.
|
Mailing list not current.
|
Check the mailing list for the recipient's name.
Administer, if necessary.
|
|
Subscriber's mailbox not administered correctly.
|
- Check the Activity Log
to verify that the subscriber did not receive the message.
- Check the Subscriber
screen for the affected subscriber. Look at the Mailbox Size. Put
the subscriber in a COS with a larger mailbox, if necessary.
- Check the List Measurements
Subscriber Day screen for the affected subscriber. Look at the available
mailbox space. Advise the subscriber to delete unneeded messages
and greetings, if appropriate.
- Check that Community
ID is correct.
|
|
System delivery failure.
|
System delivery failures can arise from many sources.
|
|
Sending Restrictions not consistent across
machines.
|
Administer the same Community IDs and sending
restrictions for all networked messaging systems.
|
|
The name of an enhanced-list member keeps disappearing
from enhanced-lists.
|
System feature to delete nonadministered remote
subscribers is active.
|
- From AUDIX Administration,
enter ch�sys�fe. Access page 4 and change the
Even
if on Mailing List? field to n.
- Readminister the remote
subscriber.
|
|
Subscribers complain that they cannot send a message
to an enhanced-list mailbox.
|
Subscriber belongs to a community with sending
restrictions administered.
|
Consider whether to change this subscriber's community
ID to allow the subscriber to use enhanced-lists.
|
|
Recipient asks why he or she received the message
from the enhanced-list much later than other recipients.
|
Subscriber mailbox is full.
|
Check the List Measurements Subscriber Day screen
for the affected subscriber. Look at the available mailbox space.
Advise the subscriber to delete unneeded messages and greetings,
if appropriate, or consider putting the subscriber in a COS with
a larger mailbox.
|
|
Enhanced-list was very large.
|
Remember that ELA slows traffic during periods
of heavy user traffic. Inform the subscriber that message delivery
to a large recipient population does take time.
|
|
Networking problems between originator system
and recipient system.
|
Perform networking troubleshooting. See Troubleshooting
for more information. |
|
You inadvertently delete an enhanced-list.
|
|
There are two ways to restore an enhanced-list:
- Re-enter the names
on the list.
- Restore the data
from the previous night's backup.
There is no way to selectively restore only enhanced-lists from
the CD-RW backup. Your system will lose all incremental administration
data from the point of backup. Use this method only if you are
sure the business can tolerate the loss of recent administration.
|
