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Commonly Customized Fragments and Announcements

To effectively customize your announcements, you must know the fragment numbers and the context in which they are most commonly used. This topic provides that information.

Fragments and announcements combine to tell subscribers and callers what to do and what their options are for using the system. You can change AUDIX announcements to meet the needs of the business and of the subscribers. The procedures for doing this, and a more detailed discussion of the concepts and terms, are described in Customizing Announcements.

This topic contains:

List of Commonly Customized Fragments and Announcements

The fragments listed in the Commonly Customized Fragments and Announcements table are the most commonly customized fragments. Each fragment is listed with one of the announcements that contains it to show the context in which the fragment is normally used. In addition to the announcements listed in this section, the system also uses most of the fragments in other announcements. However, any other announcements that use a fragment have a construction very similar to the announcements listed here.

The announcements and fragments listed apply to US English, US English TDD, and US English 1-2-3. However, 1-2-3 fragments use numbers to identify touchtone keys, not letters. Also, you must rerecord TDD fragments with a teletypewriter (TTY) connected to your telephone.
 
Table: Commonly Customized Fragments and Announcements
Announcement Number
Fragment
Number
Fragment Text
a18
f555
To access your mailbox, press star R.
f291
To transfer to another extension, press star T.
f80
To have system wait, press star W. If finished, please hang up or to disconnect AUDIX, press star star X.
a119
IF(VERSION>2)THEN
f305
You are at the activity menu.
IF(NUMBER==0)THEN (where 0 is a non-fax system
and 1 is a fax system)
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF
f992
To get messages, press 2.
f996
To check your outgoing messages, press 4.
a1174(NUMBERNUMBER(2)NUMBER(3)IF(NUMBER==0)THEN (where 0 = non-fax and 1= fax system)
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF

f282
To have system wait, press star W. To access the names or number directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
ELSE
f305
You are at the activity menu.
f985
To record and send voice mail messages, press 1. To get messages, press 2.
f48
To check your outgoing messages, press 4. To administer mailing list, personal directory, password, or account name, press 5. To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
f282
To have system wait, press star W. To access the names or number directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a174
NAME
f822
As you use AUDIX your name will be included in system announcements that you and other people will hear. At the tone, please speak your name. After speaking your name, press one.
a199
f592
AUDIX passwords must now be
NUMBER
f81
digits.
f593
Please choose a new password of
NUMBER(2)
f81
digits.
f173
Please enter new password
f224
and pound sign.
a289
IF(VERSION>2)THEN (where v. 3 has call answer disable)

a1178(NUMBER
NUMBER(2)NUMBER(3)NAME)ELSE
IF(NUMBER==0)THEN
f43
Your call is being answered by AUDIX.
NAME
f44
is not available. To leave a message, wait for the tone.

ENDIF
IF (NUMBER==1)
THEN

f71
To leave a message, wait for the tone.

ENDIF
IF
(NUMBER==2)
THEN
NAME
f44
is not available. To leave a message, wait for the tone.

ENDIF
a349
f118
Enter last name
f224
and pound sign.
f175
Please note only AUDIX subscribers can be specified by name.
a514
f582
AUDIX passwords must now be at least
NUMBER
f81
digits.
f593
Please choose a new password of
NUMBER(2)
f588
or more digits.
f173
Please enter new password
f224
and pound sign.
a584
f186
To record messages, press 1. To get messages, press 2. To check you outgoing messages, press 4.
a728
f775
To record messages, press one. To get messages, press two. To administer personal greetings, press 3.
a815
f287
Welcome to AUDIX.
f97
For help at anytime, press star H.
a1174
IF(NUMBER==0)THEN
IF(NUMBER(2)==0)THEN
IF(NUMBER(3)==0)THEN
f997
To administer mailing list, personal directory, password, or account name, press 5.
ELSE
1149
To administer mailing list, personal directory, password, account name, or call answer options, press 5.
ENDIF
ELSE
IF(NUMBER(3)==0)THEN
f1147
To administer mailing list, personal directory, password, account name, or addressing options, press 5.
ELSE

f1151
To administer mailing list, personal directory, password, account name, addressing options, or call answer options, press 5.
ENDIF
ENDIF
ELSE
IF(NUMBER(2)==0)THEN
IF(NUMBER(3)==0)THEN
f999
To administer mailing list, personal directory, password, fax options, or account name, press 5.
ELSE
f1150
To administer mailing list, personal directory, password, fax options, account name, or call answer options, press 5.
ENDIF
ELSE
IF(NUMBER(3)==0)THEN
f1148
To administer mailing list, personal directory, password, fax options, account name, or addressing options, press 5.
ELSE
f1146
To administer mailing list, personal directory, password, fax options, account name, addressing options, or call answer options, press 5.
a1178
IF(NUMBER==0)THEN
IF(NUMBER(3)==1)THEN (where 1=call answer disabled)
f43
Your call is being answered by AUDIX.

NAME
f1163
is not available.
f1162
Sorry, the mailbox you have reached is not accepting messages at this time.
f95
Please disconnect.
ELSE
f43
Your call is being answered by AUDIX.
NAME
f44
is not available. To leave a message, wait for the tone.
ENDIF
ENDIF
IF(NUMBER==1)THEN
IF(NUMBER(3)==1)THEN (where 1=call answer disabled)
f1162
Sorry, the mailbox you have reached is not accepting messages at this time.

f95
Please disconnect.
ELSE
f71
To leave a message, wait for the tone.

ENDIF
ENDIF
IF(NUMBER==2)THEN
IF(NUMBER(3)==1)THEN (where 1=call answer disabled)

NAME
f1163
is not available.
f1162
Sorry, the mailbox you have reached is not accepting messages at this time.
f95
Please disconnect.
ELSE
NAME
f44
is not available. To leave a message, wait for the tone.

ENDIF
ENDIF
IF(NUMBER(2)==1
&&
NUMBER(3)!=1)THEN
f1141
When finished recording, press pound for more options.
a2077
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f1006
To record or change the greeting heard by callers, press 3.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.

IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2079
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.

f1016
To administer your greeting, press 3.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f291
To transfer to another extension, press star T.
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2081
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN

f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f1006
To record or change the greeting heard by callers, press 3.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,

f291
To transfer to another extension, press star T.
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2082
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN

f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2084
f305
You are at the activity menu.

IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.

ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f1006
To record or change the greeting heard by callers, press 3.

f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f291
To transfer to another extension, press star T.
f117
To reach the covering extension, press star zero.
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2085
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN

f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f291
To transfer to another extension, press star T.

f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2086
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f1006
To record or change the greeting heard by callers, press 3.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN

f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f291
To transfer to another extension, press star T.
f117
To reach the covering extension, press star zero.
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2087
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,

f992
To get messages, press 2.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE
f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f291
To transfer to another extension, press star T.
f117
To reach the covering extension, press star zero.
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.
a2088
f305
You are at the activity menu.
IF( NUMBER == 0 )
THEN
f990
To record and send voice mail messages, press 1.
ELSE
f991
To record and send voice mail or fax messages, press 1.
ENDIF,
f992
To get messages, press 2.
f1006
To record or change the greeting heard by callers, press 3.
f996
To check your outgoing messages, press 4.
f2041
To customize your mailbox. For example, to create or edit your mailing lists, to specify your printer preferences, or to change your password, press 5.
IF( NUMBER == 0 )
THEN
f1001
To change outcalling information, press 6. To scan incoming messages automatically, press 7. To re-logon, press star star R.
ELSE

f1165
To change outcalling information, press 6. To scan incoming messages automatically or print all new faxes, press 7. To re-logon, press star star R.
ENDIF,
f282
To have system wait, press star W. To access the names or numbers directory, press star star N. If finished, please hang up or to disconnect AUDIX, press star star X.

Fragments Related to FAX Messaging

If you have administered FAX Messaging for subscribers and require them to enter a prefix to print faxes, you might want to record the fax printing prefix in the following fragments.


 
Table: Commonly Customized FAX Messaging Fragments
Fragment Number
Fragment Text
f1079
Enter your default print destination followed by the pound key.
f1086
The default print destination is where documents are normally printed.
f1089
To specify destination, enter digits followed by the pound key.
f1094
To specify a default destination, enter digits then press the pound key.
f1095
This destination will be used for the remainder of this call. When you hang up, your default destination will be restored.
f1099
Or reenter print destination number and pound sign.
f1101
Reenter destination number and pound sign.
f1118
You are specifying the default print destination for fax items.
f1124
When autoprinting is turned on, all nonprivate faxes that are received will automatically attempt to print at the default destination.
f1130
This is also used as the default print destination when scanning.
f1134
To enter destination, enter digits followed by the pound key.
f1143
The default print destination should be set to the destination where you normally send your documents for printing.

The following announcements and fragments are for Fax Extended Dialing.


Table: Messaging Announcements and Fragments for Fax Extended Dialing
Announcement Number
Fragment Number and Text
a2201
f1118: You are specifying the default print destination for fax items.
f1143: The default print destination should be set to the destination where you normally send your documents for printing.
f1124: When autoprinting is turned on, all non-private faxes that are received will automatically attempt to print at the default destination.
f1130: This is also used as the default print destination when scanning fax messages.
f2061: To enter the telephone number of a fax machine, press star star five.
f2062: To enter a call delivery address, enter digits followed by the pound sign.
f1472: <.1 second pause, this fragment may be replaced with a customized recording which can be used to explain/state fax prefixes for printing.>
a2202
f1118: You are specifying the default print destination for fax items.
f2061: To enter the telephone number of a fax machine, press star star five.
f2062: To enter a call delivery address, enter digits followed by the pound sign.
f1472: <.1 second pause, this fragment may be replaced with a customized recording which can be used to explain/state fax prefixes for printing.>
f556: To exit, press star pound now.
a2203
f2064: You are specifying the telephone number of a fax machine as your default print destination.
f1143: The default print destination should be set to the destination where you normally send your documents for printing.
f1124: When autoprinting is turned on, all non-private faxes that are received will automatically attempt to print at the default destination.
f1130: This is also used as the default print destination when scanning fax messages.
f2065: The telephone number of a fax machine should be entered as it would be dialed from the location of your messaging system. It can contain a maximum of 23 digits, including trunk access, long distance, or international access codes if necessary, and is subject to administrator restriction.
f1134: To enter destination, enter digits followed by the pound key.
a2204
f2063: Enter the telephone number of a fax machine followed by the pound sign.
a2205
f327: You are creating a mailing list.
f285: To add a member, enter extension
f224: and pound sign.
f2066: To add the telephone number of a fax machine, press star star five.
f2067: To add a call delivery address, enter digits followed by the pound sign.
f1472: <.1 second pause, this fragment may be replaced with a customized recording which can be used to explain/state fax prefixes for printing.>
f328: To delete the previous entry, press star 3. To add a mailing list you have already created, or a public list owned by others, press star 5. To review or modify the list you are creating, press star 1. To approve the list you are creating and move on to the next step, press pound.
f58: For name addressing, press star 2.
f235: To restart at the activity menu, press star 7. To transfer to another extension, press star 8.
f282: To have system wait, press star 9. To access the names or numbers directory, press star star 6. If finished, please hang up or to disconnect AUDIX, press star star 9.
a2206
f2066: To add the telephone number of a fax machine, press star star five.
a2208
f2071: You are specifying the telephone number of a fax machine.
f2065: The telephone number of a fax machine should be entered as it would be dialed from the location of your messaging system. It can contain a maximum of 23 digits, including trunk access, long distance, or international access codes if necessary, and is subject to administrator restriction.
f24: To delete, press star 3.
f105: To restart at the activity menu, press star 7.
f80: To have system wait, press star 9. If finished, please hang up or to disconnect AUDIX, press star star 9.
a2216
# New announcement 2216 introduced in R5.1 of INTUITY.
# Fax Extended Dial (FED) Feature
# This announcement is not reached if the FED feature is off.
# NUMBER == default print destination exists
f1091: You are specifying where your documents will be printed
IF (NUMBER > 0)
THEN
f1087: To print to destination...
BUTTONS,
f1088: press pound
ELSE
f1092: A default print destination has not been assigned.
f1093: To assign a default print destination press star 7, then 5-3.
ENDIF,
f2061: To enter the telephone number of a fax machine, press star star five.
f2062: To enter a call delivery address, enter digits followed by the pound sign.
f1472: <.1 second pause, this fragment may be replaced with a customized recording which can be used to explain/state fax prefixes for printing.>
f1095: This destination will be used for the remainder of this call. When you hang up, your default destination will be restored.
f1090: To print on the fax machine from which you are calling, press star 6.
f1096: If you choose this option, the document will begin to print. You will not be able to access your mailbox while the document is printing. You will be able to call into your mailbox again after printing is complete.
a2217
# New announcement 2217 R5.1
# NUMBER == default print destination exists
IF (NUMBER > 0)
THEN
f1087: To print to destination...
BUTTONS,
f1088: press pound
ENDIF,
f2061: To enter the telephone number of a fax machine, press star star five.
f2062: To enter a call delivery address, enter digits followed by the pound sign.
f1472: <.1 second pause, this fragment may be replaced with a customized recording which can be used to explain/state fax prefixes for printing.>
f1090: To print on the fax machine from which you are calling, press star 6.

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