Overview of Message Manager
Administration
This section explains how to administer
the Avaya INTUITY platform and AUDIX subscribers for Message Manager.
Topics include:
Before You Continue
Before you use this section, verify
that:
- Message Manager is installed
and administered on your client workstation.
- FAX
Messaging is administered on your system.
- All necessary LAN installation
and configuration is complete.
See Also
For additional information about
Message Manager, see:
- Information in the Message
Manager concepts and features section about:
- The user's guide or administrator's
guide for your release of Message Manager
Enabling
Subscribers for Message Manager
Now that the platform is administered
to handle the Message Manager application, you must give subscribers
access to Message Manager. There are two ways in which you can enable
subscribers for Message Manager:
- On an individual (subscriber-by-subscriber)
basis
- By defining a Class of Service
(COS)
If you have a large number of subscribers
to administer, defining or revising a COS is more efficient than enabling
each subscriber individually.
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Note: The following
tasks contain instructions that relate only to the one or two
fields on a particular screen that are part of Message Manager
administration. See Subscriber Administration
for complete field descriptions.
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Enabling
Message Manager on an Individual Basis
To administer an individual subscriber
for Message Manager:
- Start at the Messaging Administration main menu and select . Enter your login.
The system then displays the AUDIX Command Prompt screen.
- At the
enter
command: prompt, enter change subscriber name/number,
where name/number is either the name or the telephone extension
of the subscriber you want to administer.
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Tip: To see a list
of existing subscribers enter li su at the command line. |
The system displays the
Subscriber screen, page 1.
- Press F7 (NextPage).
The system displays the
Subscriber Class of Service Parameters screen,
page 2.
- Enter y
in the fields labeled:
IMAPI Access?
IMAPI Message Transfer?
Trusted Server Access? (Set this field to y only if
Message Manager will be exchanging messages with an external email
server.)
|
Security Risk!
Allowing IMAPI and trusted server access increases the possibility
for toll fraud. See System Security
for more information. |
- Set the
Voice
Mail Message Maximum Length: to 1200 seconds.
- Set the
Call
Answer Message Maximum Length: to 1200 seconds.
- Set the
Mailbox
Size Maximum: to at least 12000 seconds.
- Press F3 (Enter)
to save the subscriber information.
The cursor returns to
the command line, and the system displays the message:
Command Successfully
Completed.
- Enter exit
or another administrative command at the
enter
command: prompt.
Enabling
Message Manager by Defining a COS
To administer predefined groups
of subscribers for Message Manager:
- Start at the Messaging Administration main menu and select . Enter your login.
The system then displays the AUDIX Command Prompt screen.
-
At the
enter command: prompt,
enter change cos name/number, where COS
name/number is the unique COS you want to
administer.
|
Tip:
To see a list of existing Classes of
Service enter li cos at the command
line. |
The system displays the
Class of Service screen, page 1.
-
Enter y in the fields labeled:
IMAPI
Access?
IMAPI Message Transfer?
Trusted Server Access? (Set this field
to y only if Message Manager will be exchanging
messages with an external email server.)
|
Security Risk!
Allowing IMAPI and trusted server access
increase the possibility for toll fraud.
See System
Security for more information. |
-
Press F7 (NextPage).
The system displays the
Class of Service screen, page 2.
-
Set the
Voice Mail Message Maximum Length:
to 1200 seconds.
-
Set the
Call Answer Message Maximum
Length: to 1200 seconds.
-
Set the
Mailbox Size Maximum:
to at least 12000 seconds.
-
Press Enter to save the COS information.
The
cursor returns to the command line, and the system
displays the message:
Command
Successfully Completed.
-
Enter exit or another administrative
command at the
enter command:
prompt.
Troubleshooting
Message Manager
This section suggests remedies for
some commonly encountered problems. Additional troubleshooting advice
is included in the Message Manager online Help and the Message Manager
Administration manual.
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Note: After installation,
unless otherwise specified by contract, the customer is responsible
for maintaining the TCP/IP addresses and for administration on
the Avaya INTUITY system . Avaya service technicians dispatched
for Avaya INTUITY system installation and maintenance are not
allowed to troubleshoot the customer LAN unless specified by contract.
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