Testing the AMIS Connection

This topic provides information on testing the AMIS connection. There are two tests you can perform to test the connection:

• AMIS Analog Networking connection test
• Message Delivery connection test

AMIS Analog Networking Connection Test

To perform an AMIS Analog Networking connection test:

1. Contact the system administrator at the remote AMIS machine.
2. Request the number of the remote AMIS loopback test mailbox. If a loopback test mailbox is not administered, request an extension to which you can send a test AMIS message.
3. Give the remote system administrator the number of your AMIS loopback test mailbox and request that the administrator send you a message.
4. From your own extension, log into the local system and create an AMIS message with the remote machine's loopback test mailbox address or the alternate test extension.
5. Schedule the message for immediate delivery.

If the remote system's loopback test mailbox receives your test message, the system sends a copy of your message back to your incoming mailbox as a new voice mail message.

6. Wait a few minutes, then check your mailbox:
   • If the message could not be delivered, you will have a new message notifying you that the message was undeliverable. Access your outgoing mailbox by pressing 4 and play the undeliverable message header to find out the reason the delivery attempt failed. Correct the problem that caused the delivery failure. Verify the intended recipient's address and administration, then perform another test.
   • If the local system successfully delivered the message, the message status in your outgoing mailbox is updated to delivered. If the message is not yet delivered, check your mailbox again later to see if the status is updated to delivered.
7. If the remote administrator sends an AMIS message to the local loopback test mailbox on your system, the local system sends a copy of the message to the incoming mailbox of the remote user to indicate the message was received. The loopback extension keeps a copy of the message header in its outgoing mailbox.

Message Delivery Connection Test

To test a connection for the Message Delivery feature, send a test message to the intended recipient. If your telephone number is in the same address range as the intended recipient, you may send a test message to yourself instead. Use the following procedure to test the Message Delivery feature.

To perform a Message Delivery connection test:

1. From your own extension, log into the local INTUITY system, and then press 1 to record a message for the intended recipient. When you finish, press # to approve the message.
2. When the system prompts you for the extension, enter the message delivery prefix, if needed, followed by the complete telephone number of the recipient, followed by #.
3. Press # # to approve the address and send the message at the first administered interval.

4. Wait a few minutes, then check your mailbox:
   • If the message could not be delivered, you will have a new message notifying you that the message was undeliverable. Access your outgoing mailbox by pressing 4 and play the undeliverable message header to find out the reason the delivery attempt failed. Correct the problem that caused the delivery failure. Verify the intended recipient's address and administration, then perform another test.
   • If the local system successfully dialed the recipient's number, the message status in your outgoing mailbox might be delivered or accessed, depending on whether the intended recipient answered the call. If the message is not yet delivered, check your mailbox again later to see if the status is updated to accessed, indicating a successful delivery.

 

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