SW (Switch Integration) Events

The following events are generated by the SW application and indicate a switch integration problem:

IB120 IB140 IB150 IF140 IF150 OVL080 OVL090 OVL150 OVL220 OVL230

OVL250 OVL260 OVL270 OVL280 OVL300 SA100 SA110 SE160 SE170 SW100

SW110 SW120 SW130 SW150 SW180 SW190 SW210 SW220 SX100 SX110

SX120 SX140 SX170 TY120 TY130 TY150 TY170

SW IB120

Description:

This event indicates a process failure on the platform. Call transfers to an extension and message-waiting indicator (MWI) updates might fail.

Repair Procedure:

• Contact your remote support center.

SW IB140

Description:

This event indicates a process failure on the platform and that MWI updates might not occur.

Repair Procedure:

• Contact your remote support center.

SW IB150

Description:

This event indicates a process failure on the platform or that all channels were continuously busy while the switch integration software was trying to perform MWI updates. MWI updates will not occur.

Repair Procedure:

• Contact your remote support center.

SW IF140

Description:

MWI blackout period starts. MWI updates will not occur during this period.

Repair Procedure:

No corrective action is necessary.

SW IF150

Description:

MWI blackout period ends. MWI updates will resume.

Repair Procedure:

No corrective action is necessary.

SW OVL080

Description:

The host switch link is up. The event message displays the switch number.

Repair Procedure:

No corrective action is necessary.

SW OVL090

Description:

The remote switch link is up. The event message displays the switch number.

Repair Procedure:

No corrective action is necessary.

SW OVL150

Description:

The INTUITY AUDIX system has stopped sending data until it receives an acknowledgment. If this condition persists, the link goes down, and the system issues either the SW OVERLAN 1 or SW OVERLAN 2 Major alarm.

This event might indicate network delay.

Repair Procedure:

• Contact your remote support center.

SW OVL220

Description:

The oehs process is ready to handle telephone calls. The initialization is completely healthy, and the system has created the sockets. This is a sanity event that indicates the successful installation of the package.

Repair Procedure:

No corrective action is necessary.

SW OVL230

Description:

The PMS interface software is not installed.

Repair Procedure:

• Contact your remote support center.

SW OVL250

Description:

The INTUITY AUDIX system received an abort disconnect message from the switch. This message can indicate that the switch is either going down or resetting.

Repair Procedure:

• Contact your remote support center.

SW OVL260

Description:

The INTUITY AUDIX system received a normal disconnect message from the switch. This event can be a part of a normal switch shutdown.

Repair Procedure:

No corrective action is necessary.

SW OVL270

Description:

The INTUITY AUDIX system received an unexpected control message from the switch that can indicate that:

• The data sent from the switch was corrupt.
• There is a LAN problem.

If this condition continues, it eventually leads to a link down message that indicates that the INTUITY AUDIX system will drop the link and attempt to re-establish the link.

Repair Procedure:

• Contact your remote support center.

SW OVL280

Description:

The INTUITY AUDIX system received an invalid sequence number in a data acknowledgment message from the switch. The system sent out data, and the acknowledgment message from the switch did not match the sent data. This message can indicate LAN problems.

Repair Procedure:

• Contact your remote support center.

SW OVL300

Description:

The INTUITY AUDIX system is unable to open the options file.

Repair Procedure:

• Contact your remote support center.

SW SA100

Description:

The call information cannot be sent to the Switch Integration Data Interface Process (SWINDIP) for parsing. SWINDIP is a background process for parsing received call information. This results in telephone calls receiving nonintegrated call answer. Subscribers might also be reporting inconsistent MWI updates.

Repair Procedure:

• Contact your remote support center.

SW SA110

Description:

This event is related to interprocess communication (IPC) problems that are occurring on the system. Subscribers might be reporting inconsistent MWI updates.

Repair Procedure:

• Contact your remote support center.

SW SE160

Description:

MWI updates will not occur.

Repair Procedure:

No corrective action is necessary.

SW SE170

Description:

The received queue ID (QID) has an inadmissible value.

Repair Procedure:

• Contact your remote support center.

SW SW100

Description:

A process is starting. The log will display the name of the process.

Repair Procedure:

SW SW110

Description:

A process is starting. The log will display the name of the process.

Repair Procedure:

SW SW120

Description:

SWINDIP failed to receive a message.

Repair Procedure:

• Contact your remote support center.

SW SW130

Description:

SWINDIP failed to send a message.

Repair Procedure:

• Contact your remote support center.

SW SW150

Description:

Failed to read parameter from file.

Repair Procedure:

• Contact your remote support center.

SW SW180

Description:

The system could not parse switch information. Some or all of the telephone calls might receive nonintegrated call answer. Usually, this error happens only when the switch might be under a heavy load, and only some subset of calls will fail.

Repair Procedure:

• Contact your remote support center.

SW SW190

Description:

The system could not log a message in the SWIN logs.

Repair Procedure:

• Contact your remote support center.

SW SW210

Description:

The format of the file is not correct. The process is unable to open the file.

Repair Procedure:

• Contact your remote support center.

SW SW220

Description:

The system was unable to write to a file.

Repair Procedure:

No corrective action is necessary.

SW SX100

Description:

The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system.

Repair Procedure:

• Contact your remote support center.

SW SX110

Description:

The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system.

Repair Procedure:

• Contact your remote support center.

SW SX120

Description:

The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system.

Repair Procedure:

• Contact your remote support center.
  

SW SX140

Description:

The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system.

Repair Procedure:

• Contact your remote support center.

SW SX170

Description:

The system is not correctly performing MWI updates for a particular extension. Subscribers might be reporting inconsistent MWI updates. This event is related to IPC problems that are occurring on the system.

Repair Procedure:

• Contact your remote support center.

SW TY120

Description:

Failed to write to the serial port. The event message will indicate if the problem is being caused by hardware or by administration. MWI updates will not occur.

Repair Procedure:

• Contact your remote support center.

SW TY130

Description:

• An MWI blackout period occurred.
• The switch sent a pause MWI message.

Repair Procedure:

No corrective action is necessary.

SW TY150

Description:

The switch might be sending bad information to the INTUITY AUDIX system. Calls might be nonintegrated.

Repair Procedure:

No corrective action is necessary.

SW TY170

Description:

Link monitoring is used for this switch.

Repair Procedure:

No corrective action is necessary.

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