VP Alarms

The following alarms are generated by the VP application and indicate a problem with the voice platform:

VP CGEN 2

Description:

The system cannot access a system table, possibly because of corruption. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 3

Description:

An internal process cannot communicate with other internal processes. System functionality is severely impaired.

Repair Procedure:

• Reboot the system.

VP CGEN 4

Description:

The system failed to receive a message because an internal process cannot communicate with other internal processes. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 5

Description:

The system cannot communicate with a process. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 6

Description:

The system failed to start up properly. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 7

Description:

The system failed to allocate memory internally for data. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 8

Description:

Cannot access analog-line interface cards. The cards are unusable. The system is unable to answer or process telephone calls.

Repair Procedure:

• Contact your remote support center.

VP CGEN 11

Description:

The system failed to perform the indicated function on a voice channel or an analog-line interface card. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 12

Description:

The system failed to perform the indicated function on a voice channel or an analog-line interface card. Card functionality is impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 17

Description:

The system failed to save circuit card configuration changes. The system will lose shared memory updates during a restart or a reboot. Call processing will probably not be affected until a reboot or a restart.

Repair Procedure:

• Contact your remote support center.

VP CGEN 18

Description:

The system detected a hardware failure on a voice channel or an analog-line interface card. Card functionality is impaired.

Repair Procedure:

• Contact your remote support center.

VP CGEN 21

Description:

An internal software error occurred when the system was identifying channel characteristics during a restart or a reboot. After the reboot or the restart, a channel is unusable.

Repair Procedure:

• Contact your remote support center.

VP CGEN 22

Description:

The system failed to reset the restriction list for a channel. System functionality could be impaired if applications are assigning resource restrictions to channels.

Repair Procedure:

• Contact your remote support center.

VP CGEN 25

Description:

A service registration file has a bad format or is the wrong version. The service corresponding to this registration file might be started incorrectly. If the service is not started correctly, it will not function properly.

Repair Procedure:

• Contact your remote support center.

VP CGEN 27

Description:

The system could not open a file.

Repair Procedure:

• Contact your remote support center.

VP CGEN 28

Description:

A call to a third-party API failed.

Repair Procedure:

1. Stop the messaging software (voice system).
2. Start the messaging software (voice system).
3. If the alarm remains active, contact your remote support center.

VP CGEN 31

Description:

The system detected an error in describing groups to the Resource Manager. Applications that are using the equipment group might not function correctly.

Repair Procedure:

• Contact your remote support center.

VP CGEN 32

Description:

The system is unable to read the function resource characteristics.

Repair Procedure:

• Contact your remote support center.

VP CGEN 34

Description:

The system failed to perform an action on a file.

Repair Procedure:

• Contact your remote support center.

VP CGEN 37

Description:

The system experienced difficulty while it was enabling a feature license. The text-to-speech feature is not available. Other features on the system already enabled will not be affected.

Repair Procedure:

• Contact your remote support center.

VP CGEN 38

Description:

The system experienced difficulty while it was enabling a feature license. The text-to-speech feature is not available. Other features on the system already enabled will not be affected.

Repair Procedure:

• Contact your remote support center.

VP CGEN 39

Description:

The system experienced failure while it was enabling a feature license. The text-to-speech feature is not available. Other features on the system already enabled will not be affected.

Repair Procedure:

• Contact your remote support center.

VP CHRIN 1

Description:

The system detected an error while it was describing channel characteristics to the Resource Manager. System functionality is severely impaired.

Repair Procedure:

• Contact your remote support center.

VP CPUPERF 2

Description:

The CPU is overworked. There is insufficient idle time.

Repair Procedure:

• To repair the problem either:

• Decrease system usage.
• Increase system capacity.

VP CPUPERF 4

Description:

The system is using too much kernel memory (kmem).

Repair Procedure:

• Contact your remote support center

VP CRON 2

Description:

A system process has been operating for over 24 hours.

Repair Procedure:

• Contact your remote support center.

VP DSKMG 1

Description:

The indicated file cannot be accessed. Applications that need to reserve speech files could fail.

Repair Procedure:

• Contact your remote support center.

VP DSKMG 2

Description:

An application cannot be reserved by a file. Applications that need to record to the file will be incomplete.

Repair Procedure:

• Contact your remote support center.

VP INIT 1

Description:

The system configuration from the previous operation is completely lost, so the system is using default values. Services must be reassigned to channels, the channels placed into service, and circuit card functionality specified for the system to operate under any configuration other than the default settings. The system might not process telephone calls until after the system is readministered.

Repair Procedure:

• Contact your remote support center.

VP INIT 5

Description:

The system cannot save configuration data to the hard disk. If the voice system is stopped and started, some or all of the voice system's administered values could be lost, and system functionality will be severely impaired.

Repair Procedure:

• Contact your remote support center.

VP INIT 6

Description:

The system is having trouble with determining the identity of an analog-line interface card. The card is not operational. Call processing could be impaired.

Repair Procedure:

• Contact your remote support center.

VP MTC 1

Description:

A card is unable to provide TDM clock to the system, and the card state has changed to BROKEN. This alarm can indicate a possible hardware problem with the card. Applications dependent on this card will not function.

Repair Procedure:

• Contact your remote support center.

VP MTC 7

Description:

An internal software error occurred during a request for a resource or a release. The system could not process the request, and a card or channel might not be available.

Repair Procedure:

• Contact your remote support center.

VP MTC 9

Description:

An internal software error occurred while the system was attempting to download firmware to a circuit card.

Repair Procedure:

• Contact your remote support center.

VP MTC 10

Description:

TDM diagnostics failed one or more diagnostics tests. One or more circuit cards might be in the BROKEN state and unable to function. Applications dependent on the card will not function.

Repair Procedure:

• Contact your remote support center.

VP MTC 13

Description:

One of the circuit cards is in the BROKEN state because it is not receiving clock. The system will not be able to use the circuit card in the BROKEN state.

Repair Procedure:

• Contact your remote support center.

VP SF_VXMDI 2

Description:

The system experienced an abnormal termination of an Avaya INTUITY FAX Messaging process. The fax transmission that was occurring at that time failed.

Repair Procedure:

• Contact your remote support center.

VP SF_VXMDI 3

Description:

The system experienced an illegal transition. The fax transmission that was occurring at that time failed.

Repair Procedure:

• Contact your remote support center.

VP SF_VXMDI 4

Description:

The system experienced an internal assertion failure. The fax transmission that was occurring at that time failed.

Repair Procedure:

• Contact your remote support center.

VP SF_VXMDI 5

Description:

A driver call failed. The fax transmission that was occurring at that time failed.

Repair Procedure:

• Contact your remote support center.

VP SOFTWARE 4

Description:

One of the following events occurred:

• The system is unable to free previously reserved space. This alarm indicates an application error and could eventually result in failed requests to allocate space for voice or fax recording.
• The system experienced a failure during an audit. The system could experience failures in recording voice or fax messages.
• A speech audit detected an inconsistency. The system could experience failures in recording voice or fax messages.
• The system is unable to reserve space. The system could experience failures in recording voice or fax messages.

Repair Procedure:

• Contact your remote support center.

VP SOFTWARE 15

Description:

The system detected an invalid value or a nonexistent overhead file. The system will use the default overhead values, which can adversely impact performance. If the default overhead values are acceptable, system operations will not be affected.

Repair Procedure:

• Contact your remote support center.

VP SPEECH_FS 1

Description:

The system is unable to reserve space because no space is available. Subscribers and callers will not be able to record messages.

Repair Procedure:

1. Ask subscribers to delete unneeded messages.

This will help to free space in the system as a temporary repair.

2. Contact your remote support center.

VP SYS

Description:

The system has locked out a user that was attempting to log into the system. The user either entered their password incorrectly or an unauthorized system access attempt was made.

Repair Procedure:

Contact your system administrator or your remote support center. A system administrator can use the Security > Enable Login Account web form to re-enable a locked out account.

VP THR 2

Description:

The system exceeded the minor threshold level for messages. This alarm typically indicates that too many messages of a particular type are being generated.

Repair Procedure:

• Contact your remote support center.

VP THR 3

Description:

The system exceeded the minor threshold level for messages. This alarm typically indicates that too many messages of a particular type are being generated.

Repair Procedure:

• Contact your remote support center.

VP THR 4

Description:

The system exceeded the major threshold level for messages. This alarm typically indicates that too many messages of a particular type are being generated.

Repair Procedure:

• Contact your remote support center.

VP TRIP 1

Description:

The system is unable to communicate with the analog-line interface cards. The system is unable to process telephone calls on the channels.

Repair Procedure:

• Contact your remote support center.

VP TRIP 3

Description:

The system received excessive simultaneous signals from the network. The voice system is unable to process calls on the analog-line interface cards possibly due to network or PBX administration. Some network or PBX parameters might need to be tuned differently, such as "howler tone." PBXs generate howler tone if a channel is off hook for a certain amount of time. A howler tone can consist of a series of touch tones, including "*" and "#." Each of these touchiness results in a separate event in the channels. The rate at which these events are generated could be beyond what the system can handle.

Repair Procedure:

• Contact your remote support center.

VP TRIP 4

Description:

The system detected a speech break during a voice coding or playback session. The impact of this error is not severe, and no action is needed if the message is reported less frequently than the threshold limit.

The impact could be significant if this message occurs more than the currently set threshold limit.

Repair Procedure:

• Contact your remote support center.

VP TRIP 5

Description:

The channel indicated into the message lost loop current. If loop current is lost during a telephone call, the call will be terminated, and the system will remove the channel from service. The system will automatically return the channel to service when the loop current returns.

Repair Procedure:

1. Make sure the line is plugged in the channel indicated and appropriate switch connections are made.
2. Examine the line cord for damages. Replace the cord if it is damaged.
3. Plug the line into a telephone set and make sure it works. Use the following steps to test the line:
1. Check the telephone for a dial tone. Most switches provide a dial tone.
2. Dial the number of the test telephone from another telephone. Make sure it rings and the connection is established.
3. Dial another number from the test line. Make sure the connection is established.
4. If these tests do not pass, consult your network or switch administrator for help.

If these tests pass, plug a known working line into the channel indicated. The system must place the channel in service automatically. If the alarm fails to resolve, contact your remote support center.

VP UNIX 3

Description:

The operating system kernel detected an error, and the system software placed a copy of the message into the log. This type of error usually indicates a problem with externally connected equipment, such as a router being down.

Repair Procedure:

• Contact your remote support center.

VP UNIX 4

Description:

The operating system kernel detected an error, and the system software placed a copy of the message into the log. The type of error present will determine the impact on the system.

Repair Procedure:

• Contact your remote support center.

VP UNIX 5

Description:

The operating system kernel detected an error, and the system software placed a copy of the message into the log. The type of error present will determine the impact on the system.

Repair Procedure:

• Contact your remote support center.

VP UNIX 6

Description:

The operating system kernel detected an error, and the system software placed a copy of the message into the log. The type of error present will determine the impact on the system.

Repair Procedure:

• Contact your remote support center.

VP VCHKOANM 02

Description:

More than 90 percent of purchased voice hours are used.

Repair Procedure:

• Contact your remote support center.

VP VROP 2

Description:

The system cannot record or add a phrase. Phrases already recorded will continue to play properly.

Repair Procedure:

• Contact your remote support center.

VP VROP 4

Description:

A voice function might have failed, and the system canceled the request. Callers affected by the error will hear nothing. The system will not disconnect the call until the caller disconnects. Each time this failure occurs, the system will generate one message.

Repair Procedure:

• Contact your remote support center.

VP VROP 5

Description:

Erroneous speech playback or coding might have occurred. The speech that was heard or recorded might have been terminated prematurely or been replaced with other speech. Subsequent speech coding or playback could also be affected until the system is restarted.

Repair Procedure:

• Contact your remote support center.

VP VROP 6

Description:

The system is unable to read a speech configuration file or the file has an invalid or duplicate entry. The system will use default values for nonexistent entries until the problem is corrected. However, the default numbers could be unsatisfactory and could cause load or performance problems.

Repair Procedure:

• Contact your remote support center.

VP VROP 7

Description:

Phrase creation failed because of insufficient space in the speech file systems. This condition had an impact on administrative commands or caused the message recording to fail. Additional similar attempts will also fail.

Repair Procedure:

• Contact your remote support center.

VP VROP 8

Description:

An initialization failure occurred.

Repair Procedure:

• Contact your remote support center.

VP VROP 10

Description:

A failure occurred while the system was performing an action on a phrase. The system aborted the action. This alarm could be caused by an excessive voice activity load.

Repair Procedure:

• Contact your remote support center.

VP VROP 11

Description:

The system has insufficient speech buffers for the number of channels in use. Each time this alarm occurs, an action failed.

Repair Procedure:

• Contact your remote support center.

VP VROP 12

Description:

An attempt to add a new phrase to the speech file system failed because the phrase limit was exceeded. This condition could have had an impact on administrative commands or caused message recording to fail. Other attempts will also fail.

Repair Procedure:

• Contact your remote support center.

VP VROP 14

Description:

The system failed to access the speech file indicated. Applications that need access to this file will be incomplete.

Repair Procedure:

• Contact your remote support center.

VP VROP 15

Description:

The system was attempting to copy or add a phrase to the speech file system, and the attempt failed. This failure usually occurs during backups or restores.

Repair Procedure:

• Contact your remote support center.

VP VROP 18

Description:

The system has failed to play or record messages. This is likely to continue to occur until the problem is resolved.

Repair Procedure:

• Contact your remote support center.

VP VROP 19

Description:

A time-out failure occurred while the system was performing an action on a phrase, and the system aborted the action. This alarm could be caused by excessive load on the system or a problem with an analog-line interface card.

Repair Procedure:

• Contact your remote support center.

VP VROP 20

Description:

A VROP application error occurred.

Repair Procedure:

• Contact your remote support center.

VP VROP 22

Description:

The system could not reserve a file. Applications that need to record to the file will be incomplete.

Repair Procedure:

• Contact your remote support center.

VP VOICE_PORT 1

Description:

More than 25 percent of the system's channels are not operational.

Repair Procedure:

• Contact your remote support center.

VP VOICE_PORT 2

Description:

An analog-line interface card or a channel is busied out. The system cannot use the equipment.

Repair Procedure:

• Release the voice channels.

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