Accessing the Product ID
The product ID is a 10-digit
number used to identify each Avaya INTUITY system. You must have the
product ID when you are contacting your remote maintenance service
center.
To access the product ID:
- Start at the
Messaging Administration main menu and
select .
The system displays
the Configure Alarms page.
- Record the
product ID for use with the remote maintenance center.
Starting
the Messaging Software (Voice System)
To start the messaging software:
- Start at the Messaging Administration main menu and
select .
The system displays
the following message when the startup is started:
Start voice system info : Started Begin: start_vs Fri Mar 7 14:16:06 MST 2003
The system displays the following message
when the startup is complete:
Startup of the Voice System is complete.
End: start_vs Fri Mar 7 14:16:23 MST 2003
INTUITY(TM) AUDIX(R) System R6.0-6.34.0
- initializing to AUDIX state Fri Mar 7 14:16:17 MST 2003
The system then tests different system components,
but the voice system is now operating.
Restarting
the Messaging System (AUDIX)
To restart the messaging system:
- Start at the Messaging Administration main menu and
select .
The system displays the AUDIX
Command Prompt screen. Enter your login.
- Enter reset
voice-mail restart.
The system displays
the Reset System Restart screen.
- Press Enter
to restart the messaging system.
Stopping
the Messaging Software (Voice System)
| 
Stop the voice system only when it is absolutely necessary.
When the voice system is stopped, callers to AUDIX hear a fast
busy signal, and callers who are sent to AUDIX coverage hear
ringing with no answer.
If you know in advance that you will stop the messaging system,
send a broadcast message to all users describing the time and
length of the shutdown. |
To stop the messaging software:
- Start at the Messaging Administration main menu and
select .
The system displays
the Stop Messaging Software page.
- Enter a number
between 0 and 600 in the Wait Time field.
The Wait Time Field
has these characteristics:
- The numeric entry determines how many seconds the system waits
to allow calls to complete. Calls in progress after this amount
of time are dropped and then the voice system is stopped.
- New calls are prevented immediately regardless of the wait time
selected.
- A wait time of zero allows all calls in progress to complete
before stopping the voice system. After "0" is entered,
there is no way to drop the call. The caller can continue as long
as they like.
- Click Stop.
The system displays
the following message:
Stop Voice System
info : Stop of voice system completed.
Begin: stop_vs Fri Mar 7 13:54:37 MST 2003
The Voice System is now stopping
Status messages are displayed about channels
and systems being shut down. When the voice system is shut down,
the following message displays:
The Voice System has completely stopped, use the
"Start Messaging Software" choice from the Utilities Menu
to restart the Voice System
End: stop_vs Fri Mar 7 13:56:27 MST 2003
| Note: When
the voice system is stopped, the user cannot access INTUITY
AUDIX administration screens. AUDIX Administration still appears
as an option on the Avaya INTUITY Main menu, but you cannot
select this option. To view INTUITY AUDIX administration screens,
you must restart the voice system.
|
Checking
the Reboot Schedule
| Note: Avaya
recommends that you reboot the INTUITY AUDIX system at least
once every 90 days. The reboot refreshes system resources and
keeps applications running reliably. |
The INTUITY AUDIX system keeps
track of the reboot schedule and advises when to perform the next
reboot.
To check the reboot schedule for the date of the next
recommended reboot:
- Start at the Messaging Administration main menu and
select .
The system displays
the Reboot Interval screen. For more
information about the fields on this page, click the Help button.
- Check the information
on the screen for the best date to reboot the system.
- If you need
to reboot the system, continue with Performing
a System Reboot.
Performing
a System Reboot
| Note: Avaya
recommends that you reboot the INTUITY AUDIX system at least
once every 90 days. The reboot refreshes LINUX resources and
keeps applications running reliably.
If you know in advance that you will reboot the system, send
a broadcast message to all users describing the time and length
of the shutdown. |
The following procedure describes
how to perform a reboot of an INTUITY AUDIX system from a console
or, if you have the ability to access your system by using a dial-up
connection, from a remote location.
|
You cannot reboot your system if a backup is running.
Automatic backups normally occur at 3:05 a.m., so avoid rebooting
the system between 2:30 a.m. and 4:00 a.m. |
To perform a reboot:
- Start at the Messaging Administration main menu and
select .
The system displays
the Reboot Server screen.
- Enter a time
in seconds in the Wait Time field between 0 and 600 seconds.
The Wait Time Field
has these characteristics:
- The numeric entry determines how many seconds the system waits
to allow calls to complete. Calls in progress after this amount
of time are dropped and then the voice system is stopped.
- New calls are prevented immediately regardless of the wait
time selected.
- A wait time of zero allows all calls in progress to complete
before stopping the voice system. After "0" is entered,
there is no way to drop the call. The caller can continue as
long as they like.
- Do one of the
following:
- If
no error messages appear, continue with Step�4.
- If the system displays any of the error
messages listed below, the system does not proceed
with the reboot. Instead, you need to follow the instructions
of the error message:
-
The CMOS
validity check failed.
-
A backup
is running
A warning message confirms
that you want to proceed even though you'll lose your connection
to the system.
- Click Reboot.
- If a confirmation message appears,
click OK.
The system displays
reboot status.
The system then shuts
down and reboots automatically. A reboot takes approximately 15
minutes.
| Note: Ignore
the following message if it is displayed by the system:
WARNING
ixfs:UX_unmounted root file system is busy and cannot be unmounted
cleanly |
- If you are performing the reboot
from a remote location by using a dial-up connection, you are then
automatically disconnected from the INTUITY AUDIX system. Reconnect
to the system after the reboot is complete.
| Note: Several
Console Login prompts may appear. Do not press any
keys at this time. |
After all of the system components
and software modules have been tested, the system displays the following
message:
- Wait until the system displays the
above message, then press Enter.
- Verify that a final console login
prompt is displayed. When the localhost login: prompt is displayed,
the reboot is complete.
| Note: If
FAIL appears in the status column
for any component, do the following:
|
Shutting
Down the System
|
Shut down the system only when it is absolutely necessary. When
the system is shut down, callers to AUDIX hear only a fast busy
signal.
If you know in advance that you will shut down the system, send
a broadcast message to all users describing the time and length
of the shutdown. |
To shut down the system:
- Start at the Messaging Administration main menu and
select .
The system displays
the Shutdown Server page.
- Enter a number
between 0 and 600 in the Wait Time field.
The Wait Time Field
has these characteristics:
- The numeric entry determines how many seconds the system waits
to allow calls to complete. Calls in progress after this amount
of time are dropped and then the voice system is shut down.
- New calls are prevented immediately regardless of the wait time
selected.
- A wait time of zero allows all calls in progress to complete
before stopping the voice system. After "0" is entered,
there is no way to drop the call. The caller can continue as long
as they like.
�
| Note: If you
shut down the system from a remote login, you will lose your
connection and cannot log in again to restart the system.
The system must be restarted from the console. |
- Click Shutdown.
A warning message confirms
that you want to proceed even though you'll lose your connection
to the system.
Shutdown info :
Stopping Voice System...
The Voice System is now stopping
Additional messages
appear as the system shuts down.
| Note: A Console
Login prompt might appear. Do not press any keys at
this time. Wait until the system displays the following:
Press Enter to return to prompt...
|
- When the system
displays the following message, it is completely shut down.
Power Down
