After testing
the TCP/IP software and finding that the Avaya INTUITY system TCP/IP
software is functioning correctly, you must determine if the INTUITY system
can properly communicate with the PC that belongs to the user that reported
the problem.
To test the integrated network interface
card and the network:
- Go to the Messaging Administration main menu and select .
The system displays the Send
and Receive Packets To & From page.
- In the IP
Address: field, type the Internet protocol (IP) address for the
PC to which you want to have test packets sent and received.
- Click Save
to run the test.
The system displays the Test
Packets Results page when the test is finished.
The results contain the following
information:
- icmp_seq: The sequence identifier
of the packet. The packets are numbered from 0 to 9, in the order that
they were sent, and are displayed on the screen, in the order that they
were returned. If one or two packets are returned out of sequence, the
condition is acceptable to the Avaya INTUITY system. However, if more
than two packets are out of sequence (for example, 0, 2, 5, 3, 1...),
inform the LAN administrator or system administrator. Out-of-sequence
packets can indicate network congestion or misrouting.
- time: The total transmission time, in milliseconds
(ms), of the packet. Roundtrip delays greater than 10,000 ms can indicate
a network problem.
- packet loss: The percentage of packets that
were not returned during the test. The number of lost packets vary from
network to network. Percentage of loss depends on the number of users,
the number of machines, and the distance between machines.
Consider the test successful if the Avaya INTUITY
system reports a packet loss percentage between 0 and 49%. Do, however,
inform the LAN administrator or system administrator if the loss is above
10%. Slow response time can be the result of such a loss.
Consider the test a failure if the Avaya INTUITY
system reports a packet loss percentage between 50 and 99%. In this range,
Avaya INTUITY Message Manager performance is extremely slow or completely
fails.
A 100% packet loss indicates that the Avaya INTUITY
system has not established communication to the test machine address.
Verify that you used the correct IP address for the PC. To further isolate
the problem, repeat the test for a PC that is not experiencing problems
with Avaya INTUITY Message Manager. If this test succeeds, the problem
is with the first test PC. If this test fails, it is likely the problem
is with the integrated network interface card or the network connection
to the Avaya INTUITY system.
