Testing the TCP/IP Software

Test the TCP/IP software if subscribers are experiencing difficulties with:

• Avaya INTUITY Message Manager
• Testing the connection between the INTUITY system and a subscriber PC
• Digital Networking using TCP/IP

To test the TCP/IP software:

1. Go to the Messaging Administration main menu and select Ping Another Server.

The system displays the Send and Receive Test Packets To & From page.

2. Type the Internet protocol (IP) address of the system for which you want to run the test in the IP Address field.
3. Click Save to run the test.

When the test is finished, the system displays the Send and Receive Test Packets To & From results page. This window shows the results of sending 10 test packets from the Avaya INTUITY system to itself.

4. Examine the packet loss field in the PING Statistics displayed on the Test Packets Results page. The value for this field is either 0% or 100%, as described below.
• If 0% packet loss is reported, the test is successful. This result indicates that the problem is not with the Avaya INTUITY system's TCP/IP software; however, the problem could be with the LAN card or the network. To further isolate the problem, test the connection between the Avaya INTUITY system and the PC that belongs to the user that reported the problem. Test the connection between the Avaya INTUITY system and a subscriber's PC.
• If 100% packet loss is reported, the test failed. Check with your LAN administrator to ensure that you used the correct IP address for the system. This result could indicate a problem with the Avaya INTUITY system's TCP/IP software. Reboot the system, and repeat this test. If the test still fails, contact your remote services center.

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