Fax Extended Dialing

Overview of Fax Extended Dialing

The Fax Extended Dialing feature allows subscribers to send and print faxes to telephone numbers of up to 23 digits. It also enables a shortcut key (**5) for all fax printing and sending . You control what fax numbers subscribers can call by allowing or denying dial strings.

Fax Extended Dialing works with the Intuity AUDIX telephone interface and with Message Manager Release 4.6 and later. The Fax Extended Dialing feature is currently not available for subscribers who use Message Manager Release 4.5.6 and earlier or the Aria on Intuity telephone interface. Those subscribers can still use FAX Messaging capabilities that have been set up as described in FAX Messaging Administration.

If your Intuity AUDIX system was previously configured to send fax messages, the previous setup still works to send and print faxes. However, to enable Fax Extended Dialing, you must make additional settings. This section explains how to make the additional settings on the Intuity AUDIX system for Fax Extended Dialing. Topics and screens are listed in the following table, Checklist for Administering Fax Extended Dialing:
 

Table: Checklist for Administering Fax Extended Dialing

Process	Screen	Procedure to Use
Confirm that fax is turned on.	Feature Options Window	Confirming That FAX Messaging Is Turned On
Confirm that AMIS Analog Networking settings are correct1.	Change System Parameters Analog Network Screen	Enabling AMIS Analog Networking
Set system fax options.	System-Parameters Fax-Options Screen	Setting System Fax Options
Specify allowed or denied fax dial strings.	Fax-Dial-String Screen	Specifying Fax Dial Strings
Confirm that Outcalling settings are correct1.	System-Parameters Outcalling Screen System-Parameters Features Screen, Page 2 System-Parameters Features Screen, Page 3	Confirm that Outcalling settings are correct
Enable fax transfer among local and remote machines1.	Digital Network Machine Administration Window	Enabling FAX Messaging for Remote Digital Machines (Optional)
Activate fax for a Class of Service1.	Class of Service Screen	Activate Fax for a Class of Service
Activate fax for an individual subscriber (if needed)1.	Subscriber Screen, Page 2	Activate Fax for an Individual Subscriber
Notify subscribers of fax capability.		Informing Subscribers of Fax Extended Dialing Capabilities
Add fax machines to an ELA list	ELA Add Member Window	Administering ELA for AUDIX and Adding a Fax Machine to an ELA List

1 This process is part of the standard FAX Messaging set up. It might already have been performed on your system if you previously set up FAX Messaging.

Confirming That FAX Messaging Is Turned On

To verify that FAX Messaging is turned on for your Avaya Intuity platform:

1. Start at the Intuity Main Menu and select:

Feature Options

The system displays the Feature Options Window.

2. Verify that the Fax field is set to ON.
3. If the Fax field is OFF and you purchased the FAX Messaging feature, call the support center to request that FAX Messaging be turned on for your Intuity AUDIX platform. If you did not purchase FAX Messaging with Intuity AUDIX, call the service center or account team to purchase it.
4. Press F6 (Cancel) once to return to the Intuity Main Menu.

Setting System Fax Options

To enable the Intuity AUDIX system to use Fax Extended Dialing:

1. Start at the Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. At the enter command: prompt, enter change system-parameters fax-options

The system displays the System-Parameters Fax-Options Screen

3. In the Fax Extended Dialing Enabled? field, type y
4. In the Fax Server Name: field, type the name of the fax server, such as fax. If necessary, use the commands list machines and list trusted servers to see the names of all machines on the system.
5. In the Fax Deliveries to All the Specified Dial Strings Are Allowed/Denied: field, type allowed or denied, whichever is appropriate.

For more information about the values in this field and about allowing or denying numbers, see Specifying Fax Dial Strings.

6. Press F3 (Enter) to save the information in the system database.
7. Press F3 (Enter) a second time to confirm.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed

Listing Fax Dial Strings

A fax dial string specifies the digits at the beginning of a telephone number. The fax dial strings administered on the system determine which telephone numbers subscribers can use when addressing or printing faxes. To display a list of all the fax dial strings currently entered in the system:

1. Start at the Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. At the enter command: prompt, enter list fax-dial-strings

The system displays the List Fax Allowed Dial Strings Screen or the List Fax Denied Dial Strings Screen.

The system adds the word Allowed or Denied to the screen title as an indication of whether you entered allowed or denied in the Fax Deliveries to All the Specified Dial Strings Are Allowed/Denied: field on the System-Parameters Fax-Options Screen.

If you specified allowed on the System-Parameters Fax-Options Screen, then the List Fax Allowed Dial Strings Screen lists all the dial strings that subscribers can use when addressing or printing faxes.

If you specified denied on the System-Parameters Fax-Options Screen, then the List Fax Denied Dial Strings Screen lists the dial strings that subscribers are not allowed to use when addressing or printing faxes. If you specified denied and no dial strings are listed, then subscribers can address faxes to any telephone number.

3. Press F1 (Cancel).

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed

Specifying Fax Dial Strings

A fax dial string specifies the digits at the beginning of a telephone number. The system allows up to 200 fax dial strings. You have three choices for controlling telephone numbers to which outgoing faxes can be sent or printed:
 

Subscribers Can Send or Print Faxes To:	On the System-Parameters Fax-Options Screen, choose:	On Fax-Dial-String Screen:
Any telephone number	Denied	Do not specify any dial strings.
Any telephone numbers except for ones you want to deny access	Denied	Specify dial strings that begin telephone numbers that subscribers cannot use.
Only specific telephone numbers	Allowed	Specify only the dial strings that begin telephone numbers that subscribers can use for sending or printing faxes.

To add a fax dial string:

1. Determine which specific fax dial string you want to allow or deny. The fax dial string must include the trunk access code and applicable access, country, or area codes.

For example, 901157 is a dial string that consists of:

• 9, the trunk access code
• 011, the international dialing code
• 57, the country code
2. Start at the Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

3. At the enter command: prompt, enter add fax-dial-string nnnn, where nnnn is the dial string to be added. The dial string can contain up to 23 digits and the digits can be from 0 through 9. Spaces, star (*), or pound (# ) are not allowed.

The system displays the Fax-Dial-String Screen and displays the fax dial string to be added.

If you specified allowed on the System-Parameters Fax-Options Screen, then the Fax-Dial-String Screen specifies that the dial string will be allowed, which means that subscribers can use the specified dial string when addressing or printing faxes.

If you specified denied on the System-Parameters Fax-Options Screen, then the Fax-Dial-String Screen specifies that the dial string will be denied, which means that subscribers cannot use the specified dial string when addressing or printing faxes.

4. Press F3 (Enter) to confirm.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed

Removing Fax Dial Strings

As the needs of subscribers change, you can remove dial strings that were previously allowed or denied. Also, before you can change the allowed or denied setting in the Fax Deliveries to All the Specified Dial Strings Are Allowed/Denied: field on the System-Parameters Fax-Options Screen, you must remove all existing fax dial strings. To remove one or all fax dial strings:

1. Start at the Intuity Main Menu and select:

AUDIX Administration

The system displays the AUDIX Command Prompt Screen.

2. Determine which fax dial string you want to remove. To see a listing of all fax dial strings currently administered on the system, use the command list fax-dial-strings. See Listing Fax Dial Strings for more information.
3. At the enter command: prompt, enter remove fax-dial-string nnnnn to remove a specific dial string, where nnnnn is the specific dial string to be removed. Or, to remove all dial strings that are currently administered, enter remove fax-dial-string all

The system displays the Remove Fax-Dial-String Screen and displays the fax dial string to be removed.

4. Press F3 (Enter) to confirm.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed

Informing Subscribers of Fax Extended Dialing Capabilities

Once FAX Messaging or Fax Extended Dialing is set up, subscribers need information about how to create and address fax messages. You can cut and paste this information into a message to your users or add it to an internal Web site.

Creating a Fax Message from a Fax Machine

You can create a fax message by accessing your Intuity AUDIX mailbox from a fax machine and then scanning the document you want to fax:

1. Use the handset of the fax machine and log in to your Intuity AUDIX mailbox.
2. When prompted, press 1 (Create a Message) on the telephone keypad of the fax machine.
3. When prompted, press # (To send only a fax).
4. When prompted, begin addressing:
• For extensions on the local system, enter the extension number and #.
• If your system uses fax extended dialing:
• Press **5.
• Enter the fax number as a subscriber would dial it from an internal desk phone, including trunk access code and long distance acces codes.
• Press #.
• If your system uses a fax prefix, enter the prefix, then the number, and then #.
• For AUDIX mailing lists, press *L and follow system prompts.
5. After you've finished addressing, press #.
6. Listen for voice prompts instructing you to load the document and press Start on the fax machine.

Creating a Fax Message by Forwarding from Your Mailbox

You can forward a fax message from your AUDIX mailbox. You can get the fax into your mailbox either by sending a fax to your AUDIX mailbox from a fax machine or by receiving a fax from someone else.

1. Send a fax to your own mailbox or receive a fax from someone else.
2. Log in to your Intuity AUDIX mailbox.
3. When prompted, press 2 (Get Messages) on the telephone keypad.
4. When you hear the header for the fax message, press 0 to listen.
5. Press 1 (Respond to or forward message).
6. Press 2 (Forward with comment).
7. Record the voice comment and then press #.
8. When prompted, begin addressing:
• For extensions on the local system, enter the extension number and #.
• If your system uses fax extended dialing:
• Press **5.
• Enter the fax number as a subscriber would dial it from an internal desk phone, including trunk access code and long distance acces codes.
• Press #.
• If your system uses a fax prefix, enter the prefix, then the number, and then #.
• For AUDIX mailing lists, press *L and follow system prompts.
9. After you've finished addressing the message, press #.

Addressing a Fax Message with Message Manager 4.6 or Later

When addressing a fax message in Message Manager 4.6 or later, verify that the fax number is prefixed with a trunk access code, usually `9', and suffixed with `@fax'. For example, if the number you are faxing is 011-4122-734-2803, then enter 901141227342803@fax. See Examples of Fax Addressing in Message Manager for more examples of how to address a fax message for specific call types in Message Manager 4.6 or later.
 

Table: Examples of Fax Addressing in Message Manager

Call Type	Fax Number	Enter
Local 7-digit number	275-5555	92755555@fax
Local 10-digit number	303-555-1234	93035551234@fax
US long distance number	213-555-9999	912135559999@fax
International number (up to 23 digits)	011-4122-734-2803	901141227342803@fax

Creating a Fax Message with Message Manager 4.6 or Later

To create a fax message in Message Manager 4.6 or later:

1. Create a document in any software application that has print capabilities.
2. Select: File > Print
3. In the print dialog box, select: Message Manager Fax Print Driver (or, MM Fax Print Driver).
4. Click: OK

The Message Manager program opens and creates a new message with a fax component.

5. Add additional components if you want.
6. Address the message in the following format: <number>@fax

Adding a Fax Machine to an ELA List

If you use the Enhanced List Application (ELA) capabilities of your system to create public mailing lists for subscribers to use, you can add a fax machine to an ELA list. For more information about ELA, see Administering ELA for AUDIX.

To add any fax machine to an existing ELA list:

1. Open the ELA mailing list and the Add a Member window, as described in Administering ELA for AUDIX.
2. Enter the destination address. The address includes:
• trunk access code
• long distance access or area code
• telephone number
• @ sign
• fax server name

For example: 912127771234@fedfax where fedfax is the fax server name. You can use the list machines command or the display system-parameters fax-options command to find the fax server name.

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