Fax Troubleshooting Procedures

If you have trouble sending and printing a fax:

1. Check the condition of the fax machine for power, jammed paper, or line errors. If the machine is not operational, request the use of another fax machine and attempt the test again.
2. If you were doing the procedure from the Test-2 telephone, verify that you entered the digit "1" (or the number with which you administered the Prefix field on the Machine Profile screen if that number was other than 1) and the correct fax telephone number.
3. Check your administration for the test subscribers. Use the ch su test-1 and ch su test-2 commands and go to Page 2 of the Change Subscriber screen. See Administering Intuity AUDIX for Avaya Intuity FAX Messaging to:
1. Verify that the Fax Creation? parameter is set to y (yes).
2. Verify that the Voice Mail Message (seconds), Maximum Length is set to the default of 300 seconds.
3. Verify that the Call Answer Message (seconds), Maximum Length is set to the default of 120 seconds.
4. Verify that the Mailbox Size (seconds), Maximum: is set to the default of 1200 seconds.
4. Return to the Features Option screen and verify that the Fax field is set to ON.
5. Contact your remote support center if all of your administration was correct.

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