Lodging FAX Messaging Troubleshooting Procedures

The following section lists recommended troubleshooting and repair procedures for Lodging FAX Messaging.

This section includes troubleshooting procedures if:

• The system does not answer
• The system does not call the fax machine

The System Does Not Answer

If the system does not answer, verify that:

• The switch link is released
• The voice system is started
• The Lodging FAX Messaging package is completely installed
• *DNIS_SVC is correctly administered for the fax extension

The System Does Not Call the Fax Machine

If the system does not call the fax machine and is unable to deliver a fax for printing:

• Verify your administration
• View the FAX Transmission Queue report

Verifying Your Administration

Verify your administration by checking:

• The assigned FAX service
• FAX parameter administration

Viewing the FAX Transmission Queue Report

To determine the status of the fax, you must view the FAX Transmission Queue report.
To view the FAX Transmission Queue report:

1. Start at the Avaya Intuity Main Menu and select:

Lodging Administration
	Traffic and Space Usage Reports
		FAX Messaging Reports
			FAX Transmission Queue

The system displays the FAX Transmission Queue window.

2. Check the status of the fax on the FAX Transmission Queue report.
    
   

   Note: See Chapter 7, "Reports, Logs, and Audits," in Intuity Lodging Administration and Feature Operations for more information about the FAX Transmission Queue report.

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