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VP Alarms
VP CGEN 1
Description:
The system detected an unexpected message about internal communications.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 2
Description:
The system cannot access a system table, possibly because of corruption. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 3
Description:
An internal process cannot communicate with other internal processes. System functionality is severely impaired.
Repair Procedure:
VP CGEN 4
Description:
The system failed to receive a message because an internal process cannot communicate with other internal processes. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 5
Description:
The system cannot communicate with a process. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 6
Description:
The system failed to start up properly. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 7
Description:
The system failed to allocate memory internally for data. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 8
Description:
Cannot access tip/ring circuit cards. Tip/ring circuit cards are unusable. The system is unable to answer or process telephone calls.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 9
Description:
The system cannot access SP cards.
Repair Procedure:
Contact your remote maintenance center to replace the dead physical drive.
VP CGEN 11
Description:
The system failed to perform the indicated function on a voice channel or tip/ring circuit card. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 12
Description:
The system failed to perform the indicated function on a voice channel or tip/ring circuit card. Tip/ring circuit card functionality is impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 13
Description:
The SSP circuit card failed. The system will automatically run diagnostics and attempt to restore the card to service.
While the SSP circuit card is not operating, the system will only be able to operate the number of text-to-speech channels purchased, to a maximum of four.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 14
Description:
The SSP circuit card is experiencing errors and may not be fully functional.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 17
Description:
The system failed to save circuit card configuration changes. The system will loose shared memory updates during a restart or a reboot. Call processing should not be affected until a reboot or a restart.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 18
Description:
The system detected a hardware failure on a voice channel or a tip/ring circuit card. Tip/ring circuit card functionality is impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 21
Description:
An internal software error occurred when identifying channel characteristics during a restart or a reboot. After the reboot or the restart, a channel is unusable.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 22
Description:
The system failed to reset the restriction list for a channel. System functionality may be impaired if applications are assigning resource restrictions to channels.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 24
Description:
The system failed to execute a process.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 25
Description:
A service registration file has a bad format or is the wrong version. The service corresponding to this registration file may be started incorrectly. If the service is not started correctly, it will not function properly.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 27
Description:
The system could not open a file.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 28
Description:
A call to third party API failed.
Repair Procedure:
- Stop the voice system.
- Start the voice system.
- If the alarm remains active, contact your remote maintenance center.
VP CGEN 31
Description:
The system detected an error describing groups to the Resource Manager. Applications using the equipment group may not function correctly.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 32
Description:
The system is unable to read the function resource characteristics.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 34
Description:
The system failed to perform an action on a file.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 37
Description:
The system experienced difficulty while enabling a feature license. The text-to-speech feature is not available. Other features on the system already enabled will not be affected.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 38
Description:
The system experienced difficulty while enabling a feature license. The text-to-speech feature is not available. Other features on the system already enabled will not be affected.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 39
Description:
The system experienced failure while enabling a feature license. The text-to-speech feature is not available. Other features on the system already enabled will not be affected.
Repair Procedure:
Contact your remote maintenance center.
VP CGEN 41
Description:
The system has failed to allocate a timeslot.
Repair Procedure:
Contact your remote maintenance center.
VP CHRIN 1
Description:
The system detected an error while describing channel characteristics to the Resource Manager. System functionality is severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP CPUPERF 2
Description:
The CPU is working too much. There is insufficient idle time
Repair Procedure:
VP CRON 2
Description:
A system process has been operating for over 24 hours.
Repair Procedure:
Contact your remote maintenance center.
VP DSKMG 1
Description:
The indicated file cannot be accessed. Applications that need to reserve speech files may fail.
Repair Procedure:
Contact your remote maintenance center.
VP DSKMG 2
Description:
An application cannot be reserved by a file. Applications that need to record to the file will be incomplete.
Repair Procedure:
Contact your remote maintenance center.
VP FXAUDOANM 17
Description:
A file system is low on space.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 02
Description:
The Intuity FAX subsystem will not log events and future transmission problems may be difficult to diagnose.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 10
Description:
The system could not add an Intuity FAX Messaging channel and the channel will not be able to perform Avaya Intuity FAX Messaging operations. This alarm may be caused by an attempt to enable more channels than the Intuity FAX Messaging license permits or by a corruption in the Intuity FAX Messaging database.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 11
Description:
The Intuity FAX Messaging subsystem cannot open a file and will not be able to log fax events properly. The ability to transmit fax data should not be affected.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 12
Description:
The system could not enable a channel for Avaya Intuity FAX Messaging operations.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 13
Description:
The system is continuing to wait for a process to complete. The system may not be able to use Avaya Intuity FAX Messaging.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 14
Description:
The system could not disable an Avaya Intuity FAX Messaging channel. This alarm indicates a possible corruption in a database.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 16
Description:
The system could not delete an Intuity FAX Messaging channel. This alarm indicates a possible corruption in a database.
Repair Procedure:
Contact your remote maintenance center.
VP FXMONOAMN 20
Description:
The system could not hard reset a channel. This alarm indicates that a channel is inoperable for Avaya Intuity FAX Messaging transmission.
Repair Procedure:
Contact your remote maintenance center.
VP FXNSFOANM 1
Description:
The system could not initialize Avaya Intuity FAX Messaging. Avaya Intuity FAX Messaging is not available for use.
Repair Procedure:
Contact your remote maintenance center.
VP FXNSFOANM 2
Description:
The system could not start an Avaya Intuity FAX Messaging process.
Repair Procedure:
Contact your remote maintenance center.
VP FXNSFOANM 3
Description:
The system could not establish communications with Avaya Intuity FAX Messaging software.
Repair Procedure:
Contact your remote maintenance center.
VP FXNSFOANM 4
Description:
An update to a channel failed.
Repair Procedure:
Contact your remote maintenance center.
VP INIT 1
Description:
The system configuration from the previous operation is completely lost so the system is using default values. Services must be re-assigned to channels, the channels placed into service, and circuit card functionality specified in order for the system to operate under any configuration other than the default settings. The system may not process telephone calls until after the system is readministered.
Repair Procedure:
Contact your remote maintenance center.
VP INIT 5
Description:
The system cannot save configuration data to the hard disk. If the voice system is stopped and started, some or all of the voice system's administered values may be lost and system functionality will be severely impaired.
Repair Procedure:
Contact your remote maintenance center.
VP INIT 6
Description:
The system is having trouble determining the identity of a tip/ring or SSP circuit card. The card is not operational. Call processing may be impaired.
Repair Procedure:
Contact your remote maintenance center.
VP INIT 9
Description:
The system detected a change in configuration and the manual renumber option is active. This alarm only occurs if the renumber option is active and there has been a change in system configuration such as the replacement of one type of tip/ring circuit card with another.
The renumber option must be activated by the remote maintenance center.
Repair Procedure:
VP MTC 1
Description:
A card is unable to provide TDM clock to the system and the card state has changed to BROKEN. This alarm can indicate a possible hardware problem with the card. Applications dependent on this card will not function.
Repair Procedure:
Contact your remote maintenance center.
VP MTC 6
Description:
The system experienced a diagnostics failure.
Repair Procedure:
Contact your remote maintenance center.
VP MTC 7
Description:
An internal software error occurred during a request for a resource or a release. The system could not process the request, and a card or channel may not be available.
Repair Procedure:
Contact your remote maintenance center.
VP MTC 10
Description:
TDM diagnostics failed one or more diagnostics tests. One or more circuit cards may be in the BROKEN state and unable to function. Applications dependent on the card will not function.
Repair Procedure:
Contact your remote maintenance center.
VP MTC 13
Description:
One of the circuit cards is in the BROKEN state because it is not receiving clock. The system will not be able to use the circuit card in the BROKEN state.
Repair Procedure:
Contact your remote maintenance center.
VP RAID 1
Description:
The hard disk drive in the indicated slot has failed.
Repair Procedure:
Contact your remote maintenance center.
VP RAID 2
Description:
The hard disk drive indicated is no longer protected by the RAID system.
Repair Procedure:
Contact your remote maintenance center.
VP RAID 7
Description:
The system failed to rebuild the hard disk drive indicated.
Repair Procedure:
Contact your remote maintenance center.
VP RECOG 1
Description:
The speech recognition system failed to receive the message sent.
Repair Procedure:
Contact your remote maintenance center.
VP RECOG 2
Description:
The speech recognition system failed to receive a valid response from SP/SSP.
Repair Procedure:
Contact your remote maintenance center.
VP RECOG 3
Description:
The speech recognition system failed to send the message.
Repair Procedure:
Contact your remote maintenance center.
VP SF_VXMDI 2
Description:
The system experienced an abnormal termination of an Avaya Intuity FAX Messaging process. The fax transmission occurring at that time failed.
Repair Procedure:
Contact your remote maintenance center.
VP SF_VXMDI 3
Description:
The system experienced an illegal transition. The fax transmission occurring at that time failed.
Repair Procedure:
Contact your remote maintenance center.
VP SF_VXMDI 4
Description:
The system experienced an internal assertion failure. The fax transmission occurring at that time failed.
Repair Procedure:
Contact your remote maintenance center.
VP SF_VXMDI 5
Description:
A driver call failed. The fax transmission occurring at that time failed.
Repair Procedure:
Contact your remote maintenance center.
VP SOFTWARE 4
Description:
One of the following events occurred:
- The system is unable to free previously reserved space. This alarm indicates an application error and may eventually result in failed requests to allocate space for voice or fax recording.
- The system experienced a failure during an audit. The system may experience failures in recording voice or fax messages.
- A speech audit detected an inconsistency. The system may experience failures in recording voice or fax messages.
- The system is unable to reserve space. The system may experience failures in recording voice or fax messages.
Repair Procedure:
Contact your remote maintenance center.
VP SOFTWARE 15
Description:
The system detected an invalid value or a non-existent overhead file. The system will use the default overhead values which can adversely impact performance. If the default overhead values are acceptable, system operations will not be affected.
Repair Procedure:
Contact your remote maintenance center.
VP SPDSKMGR 2
Description:
The system has used more than 90% of purchased hours of speech.
Repair Procedure:
- Ask subscribers to delete unneeded messages.
Deleting unneeded messages will help to free space in the system as a temporary repair.
- Contact your remote maintenance center.
VP SPEECH_FS 1
Description:
The system is unable to reserve space because no space is available. Subscribers and callers will not be able to record messages.
Repair Procedure:
- Ask subscribers to delete unneeded messages.
This will help to free space in the system as a temporary repair.
- Contact your remote maintenance center.
VP THR 2
Description:
The system exceeded the minor threshold level for messages. This alarm typically indicates that too many messages of a particular type are being generated.
Repair Procedure:
Contact your remote maintenance center.
VP THR 3
Description:
The system exceeded the minor threshold level for messages. This alarm typically indicates that too many messages of a particular type are being generated.
Repair Procedure:
Contact your remote maintenance center.
VP THR 4
Description:
The system exceeded the major threshold level for messages. This alarm typically indicates that too many messages of a particular type are being generated.
Repair Procedure:
Contact your remote maintenance center.
VP TRIP 1
Description:
The system is unable to communicate with the tip/ring circuit cards. The system is unable to process telephone calls on the tip/ring channels.
Repair Procedure:
Contact your remote maintenance center.
VP TRIP 3
Description:
The system received excessive simultaneous signals from the network. The voice system is unable to process calls on the tip/ring circuit cards possibly due to network or PBX administration. Some network or PBX parameters may need to be tuned differently, such as "howler tone." PBXs generate howler tone if a channel is off hook for a certain amount of time. A howler tone can consist of a series of touch tones, including "*" and "#." Each of these touch tones results in a separate event in the tip/ring channels. The rate at which these events are generated may be beyond what the system can handle.
Repair Procedure:
Contact your remote maintenance center.
VP TRIP 4
Description:
The system detected a speech break during a voice coding or playback session. The impact of this error is not severe, and no action is needed if the message is reported less frequently than the threshold limit.
The impact may be significant if this message occurs more than the currently set threshold limit.
Repair Procedure:
Contact your remote maintenance center.
VP TRIP 7
Description:
The channel indicated in the message lost loop current. If loop current is lost during a telephone call, the call will be terminated and the system will remove the channel from service. The system will automatically return the channel to service when the loop current returns.
Repair Procedure:
- Make sure the line is plugged in the channel indicated and appropriate switch connections are made.
- Examine the line cord for damages. Replace the cord if it is damaged.
- Plug the line into a telephone set and make sure it works. Use the following steps to test the line:
- Check the telephone for dialtone. Most switches provide dialtone.
- Dial the number of the test telephone from another telephone. Make sure it rings and the connection is established.
- Dial another number from the test line. Make sure the connection is established.
- If these tests do not pass, consult your network or switch administrator for help.
If these tests pass, plug in a known working line into the channel indicated. The system should place the channel in service automatically. If the alarm fails to resolve, contact the remote maintenance center.
VP UNIX 2
Description:
The UNIX system kernel detected an error. The type of error present will determine the impact on the system. These errors may not cause the system to stop (panic) but they usually indicate that system functionality is impaired.
Repair Procedure:
Contact your remote maintenance center.
VP UNIX 3
Description:
The UNIX system kernel detected an error and the system software placed a copy of the message into the log. The type of error present will determine the impact on the system. These errors may not cause the system to stop (panic) but they usually indicate that system functionality is impaired.
Repair Procedure:
Contact your remote maintenance center.
VP UNIX 4
Description:
The UNIX system kernel detected an error and the system software placed a copy of the message into the log. The type of error present will determine the impact on the system.
Repair Procedure:
Contact your remote maintenance center.
VP VCHK 2
Description:
More than 90% of purchased voice hours are used.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 2
Description:
The system cannot record or add a phrase. Phrases already recorded will continue to play properly.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 3
Description:
There are no SP window buffers.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 4
Description:
A voice function may have failed and the system canceled the request. Callers affected by the error will hear nothing. The system will not disconnect the call until the caller disconnects. Each time this failure occurs, the system will generate one message.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 5
Description:
Erroneous speech playback or coding may have occurred. The speech that was heard or recorded may have been terminated prematurely or been replaced with other speech. Subsequent speech coding or playback may also be affected until the system is restarted.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 6
Description:
The system is unable to read a speech configuration file or the file has an invalid or duplicate entry. The system will use default values for non-existent entries until the problem is corrected. However, the default numbers may be unsatisfactory and could cause load or performance problems.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 7
Description:
Phrase creation failed because of insufficient space in the speech file systems. This condition could have impacted administrative commands or caused the message recording to fail. Additional similar attempts will also fail.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 10
Description:
A failure occurred while performing an action on a phrase. The system aborted the action. This alarm may be caused by an excessive voice activity load.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 11
Description:
The system has insufficient speech buffers for the number of channels in use. Each time this alarm occurs, an action failed.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 12
Description:
An attempt to add a new phrase to the speech file system failed because the phrase limit was exceeded. This condition could have impacted administrative commands or caused message recording to fail. Other attempts will also fail.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 14
Description:
The system failed to access the speech file indicated. Applications that need access to this file will be incomplete.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 15
Description:
The system was attempting to copy or add a phrase to the speech file system and the attempt failed. This failure usually occurs during backups or restores.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 18
Description:
The system has failed to play or record messages. This is likely to continue to occur until the problem is resolved.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 19
Description:
A timeout failure occurred while performing an action on a phrase and the system aborted the action. This alarm may be caused by excessive load on the system or a problem with the tip/ring circuit card.
Repair Procedure:
Contact your remote maintenance center.
VP VROP 22
Description:
The system could not reserve a file. Applications that need to record to the file will be incomplete.
Repair Procedure:
Contact your remote maintenance center.
VP VOICE_PORT 1
Description:
More than 25% of the system's channels are not operational.
Repair Procedure:
Contact your remote maintenance center.
VP VOICE_PORT 2
Description:
A tip/ring circuit card or a channel is busied out. The system cannot use the equipment.
Repair Procedure:
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