Performing Voice System Administration

Accessing the Product ID

The product ID is a 10-digit number used to identify each Avaya Intuity system. You must have the product ID when contacting your remote maintenance service center.

To access the product ID:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	Alarm Management

The system displays the Alarm Management Window.

2. Record the product ID for use with the remote maintenance center.

Starting the Voice System

To start the voice system:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Start Voice System

The system displays the following message:

The Voice System is starting.
The Voice System is initializing cards.

Startup of the Voice System is complete.

Hit acknowledge key to continue.
 

Note: The system might display the following message: Database Integrity Check complete. Saving output to Trace process. If the system displays this message, continue with Step�2.

2. Press F1 (Acknowledge).

The system displays the System Control Menu.

You have completed this procedure.

Restarting the Voice System

To restart the voice system:

1. Starting at the Avaya Intuity Main Menu, select:

Audix Administration

The system displays the AUDIX Command Prompt Screen.

2. Enter reset voice-mail restart.

The system displays the Reset System Restart Screen.

3. Press ENTER.

Stopping the Voice System
 

Stop the voice system only when it is absolutely necessary. When the voice system is stopped, callers to AUDIX hear a fast busy signal, and callers sent to AUDIX coverage hear ringing with no answer.

To stop the voice system:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Stop Voice System

The system displays the Wait Time Window.

2. Enter a number between 60 and 600 in the Wait Time Window.

This time designates how many seconds the system is to wait for calls in progress to finish before stopping the voice system. After this time, no new calls are allowed. If any calls are still in progress after this time, the system waits until those calls have finished and then proceeds with stopping the voice system.

3. Press F3 (Save).

The system displays the following message:

The Voice System is now stopping.
Initiating request to clear all calls in the next 60 seconds.
Orderly idling of the system succeeded.
After the Voice System has completely stopped, use the "Start Voice System"choice from the System Control menu to restart the Voice System.
The Voice System has stopped.
Press Enter to Continue.
 

Note: When the voice system is stopped, the user cannot access Intuity AUDIX administration screens. AUDIX Administration still appears as an option on the Avaya Intuity Main menu, but the user cannot select this option. To view Intuity AUDIX administration screens, the user must restart the voice system.

4. Press ENTER to return to the System Control Menu.

Shutting Down the System

To shut down the system:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Shutdown System

The system displays the Wait Time Window.

2. Enter a number between 0 and 60 in the Wait Time Window.

This time designates how many seconds the system is to wait for calls in progress to finish before stopping the voice system. After this time, no new calls are allowed. If any calls are still in progress after this time, the system waits until those calls have finished and then proceeds with stopping the voice system.

3. Press F3 (Save).

Voice system will be stopped first to avoid data loss.

The voice system is now stopping.

Initiating request to clear all calls.

Additional messages might appear as the system shuts down.
 

Note: The system might display the following: The machine can be safely powered off, after you see the message: "Press any key to reboot." Additionally, a Console Login prompt might appear. Do not press any keys at this time.

4. Verify that the system displays the following message:

Press any key to reboot.

When the system displays the above message, the system is completely shut down.

Checking the Reboot Schedule
 

Note: Avaya recommends that you reboot the Intuity AUDIX system at least once every 90 days. The reboot refreshes UNIX resources and keeps applications running reliably.

The Intuity AUDIX system keeps track of the reboot schedule and advises when to perform the next reboot. To check the reboot schedule for the date of the next recommended reboot:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Display Reboot Information

The system displays the Reboot Information Screen. For more information about the fields on this screen, see the table for Reboot Information Screen Field Descriptions.

2. Check the information on the screen for the best date to reboot the system.
3. Press F6 (Cancel) four times to return to the Avaya Intuity Main Menu.
4. If you need to reboot the system, continue with Performing a Reboot.

Performing a Reboot
 

Note: Avaya recommends that you reboot the Intuity AUDIX system at least once every 90 days. This refreshes UNIX resources and keeps applications running reliably.

The following procedure describes how to perform a reboot of an Intuity AUDIX system from a console or, if you have the ability to access your system using a dial-up connection, from a remote location.
 

You cannot reboot your system if a backup is running. Automatic backups normally occur at 3:05 a.m., so avoid rebooting the system between 2:30 and 4:00 a.m.

To perform a reboot:

1. Make sure that there is no diskette in the diskette drive or tape in the tape drive.
2. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	System Management
		System Control
			Reboot

The system displays the Wait Time Window.

Additionally, the system displays a warning to ensure that you know your password and to verify that your keyboard is connected.

3. Press the Acknowledge Message (F1) key to acknowledge the warning message.
4. Do one of the following:
• If no error messages appear, continue with Step�5.
• If the system displays any of the error messages listed below, the system does not proceed with the reboot. Instead, you need to follow the instructions of the error message and press the Acknowledge Message (F1) key again to return to the System Control menu:
• Current CMOS settings do not match the default CMOS settings.
• A diskette is in your floppy drive.
• The COM2 port on your Intuity AUDIX system is enabled and a Remote Maintenance Board (RMB) is also present.
• A backup is running.
5. Type 60 in the Wait Time Window.

This time (60 seconds) designates how many seconds the system is to wait for calls in progress to finish before stopping the voice system. After 60 seconds, no new calls are allowed. If any calls are still in progress after 60 seconds, the system waits until those calls have finished and then proceeds with stopping the voice system.

6. Press Save (F3).

The system displays the following message:

Voice system will be stopped first to avoid data loss.

The system then shuts down and reboots automatically. A reboot takes approximately 15 minutes.
 

Note: Ignore the following message if it is displayed by the system: WARNING ixfs:UX_unmounted root file system is busy and cannot be unmounted cleanly

7. Do one of the following:
• If you are performing the reboot from a remote location using a dial-up connection, you are then automatically disconnected from the Intuity AUDIX system and need to reconnect to the system after the reboot is complete. Do the following:
• Reconnect to the Intuity AUDIX system.
• Continue with Step�8.
• If you are performing the reboot from a console, you see the UNIX install script pause for approximately 60 seconds. Some messages can appear and remain on the screen, depending on the software modules that you have installed on your system. The system then displays the following message:

Startup of the Voice System is complete.

After the system displays the above message, do the following:

• Press ENTER.
• Continue with Step�8.
8. Verify that a final console login prompt is displayed. When the console login prompt is displayed, the reboot is complete.
    

   Note: If FAIL appears in the status column for any component, do the following: Record the name of the component. Access the alarm log.

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