Multi-Port Serial Circuit Card Diagnostics

Accessing Diagnostics for the Multi-Port Serial Circuit Card

To access the diagnostics for the multi-port serial circuit card:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	Diagnostics
		Serial Port Diagnostics

The system displays the Megaport and Megaplex Configuration and Diagnostics Screen. This screen contains a menu bar with the options Driver Stats, Port Stats, and Diagnostics.

• Use the right and left arrow keys, on the keyboard, to move between the menu bar options.
• Use the up and down arrow keys, on the keyboard, to move between menu options.
• Press ENTER to select a menu option.
• Press F1 for help.
• Press ESCAPE to exit.

Displaying Serial Port Driver Stats

The serial port driver stats include:

• Driver Status
• Board Status

Driver Status

The Driver Status option displays the device driver's current configuration including the driver version, number of circuit cards configured, number of circuit cards found, and memory mapping.

To display the drive status:

1. Start at the Megaport and Megaplex Configuration and Diagnostics Screen and select:

Driver Stats
	Driver Status

2. Press ENTER.

The system displays the Driver Status Window.

Board Status

To display the board status:

1. Start at the Megaport and Megaplex Configuration and Diagnostics Screen and select:

Driver Stats
	Board Status

2. Press ENTER.

The system displays the Board Status Menu.

Displaying Port Stats

Three options are available on the Port Stats menu:

• Port Status
• Termio
• Register Dump

These options allow the system to show certain port characteristics.

Port Status

The Port Status selection is a real-time representation of the RS-232 leads. It includes:

• Transmit rate
• Receive rate
• Total characters received
• Total characters transmitted
• Buffered data counts

The Port Status display is useful in troubleshooting wiring problems, chattering lines or devices (modems) and in monitoring load activity over a single line. Activity measurements can be taken by noting the Transmitted and Received counts and comparing them with other serial ports.

To display the port status:

1. Start at the Megaport and Megaplex Configuration and Diagnostics Screen and select:

Port Stats
	Port Status

2. Press ENTER.

The system displays the Prompt Window.

3. Enter the name of the device to be verified.

The system displays the Port Status Window.

Termio

The Termio option displays the general terminal interface data associated with the serial card. It is similar to the stty command in that it prints all enabled termio flags.

To display the termio:

1. Start at the Megaport and Megaplex Configuration and Diagnostics Screen and select:

Port Stats
	Termio

2. Press ENTER.

The system displays the Prompt Window.

3. Enter the name of the device to be verified.

The system displays the Termio window.

Register Dump

The Register Dump option displays a real-time window of the on-board registers. The data is in raw form and useful to only to the manufacturer of the multi-port serial circuit card. It is used to obtain information about the hardware status and various software flags.

To display the Register Dump:

1. Start at the Megaport and Megaplex Configuration and Diagnostics Screen and select:

Port Stats
	Register Dump

2. Press ENTER.

The system displays the Prompt Window.

3. Enter the name of the device to be verified.

The system displays the Register Dump Window.

Serial Port External Loop-Back Test

Although the option for the serial port external loop-back test appears on the screen, this option is not available. Use the internal loop-back test option instead.

Serial Port Internal Loop-Back Test

The internal loopback test is the same as the external loop-back test except that it does not require that the transmit and receive pins be wired together. Because it does not test the full cabling of the port, the internal loop-back test is not as thorough as the external loop-back test.

To perform the serial port internal loop-back test:

1. Start at the Megaport and Megaplex Configuration and Diagnostics Screen and select:

Diagnostics
	Loopback
		Configure
			Board

2. Press ENTER.

The system displays the Board Status Menu.

3. Press ENTER to select the first group of ports.
4. Press ESCAPE.

The system displays the Loop-Back Menu.

5. Select:

Run

6. Press ENTER.

The system displays the Run Menu.

7. Place the cursor on 8 Ports.
8. Press ENTER.

The system displays the Loop Type Menu.

9. Place the cursor on Internal Loopback.
10. Press ENTER.

The system displays the Internal Loop-Back Window.

Serial Port Send Test

The Serial Port Send test writes a continuous stream of printable alphanumeric characters to the specified port. This is helpful when a new device is being added to the system and a continuous stream of data is required to resolve wiring issues.

To perform the serial port send test:

1. Start at the Avaya Intuity Main Menu and select:

Customer/Services Administration
	Diagnostics
		Serial Port Diagnostics
			Diagnostics
				Send

2. Press ENTER.

The system displays the Prompt Window.

3. Press ENTER.

The system displays the Speed Menu.

4. Select the appropriate speed.
5. Press ENTER.

The system displays the Characters Transmitted Window.

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